Senior Account Manager, Employee Benefits National Accounts Client Services (Remote/Virtual)

Pacific Resources
Washington, DC
Oct 19, 2021
Oct 22, 2021
Full Time
Senior Account Manager - Client Services The Senior Account Manager position supports Account Executives on an assigned book of business to execute the strategy deliverables for National Accounts clients, while working collaboratively with the Account Management Team and when necessary, assigning specific tasks to Account Managers. The position is responsible for monitoring all tasks and deliverables, fielding client inquiries and maintaining all project plans. The Senior Account Manager is the primary contact for our clients in managing day-to-day issue resolution. This position works with National Accounts and requires non-medical employee benefits insurance industry expertise. This regular, full-time position is aniticipated to be a remote work arrangement for the right candidate. We are a virtual team. Job Description: Leverages industry expertise to establish strong relationship with clients and insurance carriers. Acts as the primary contact for clients regarding all aspects of their insurance plans Marshal the appropriate resources to resolve client issues. Attend client meetings and serve as an additional source of consultation for the client. Demonstrate Group insurance expertise and superior level of knowledge when assisting them with insurance plan questions and issue resolution. Owns the development of Requests for Proposal (RFP) and Requests for Information (RFI), including coordination of insurance carrier proposals, preparation of Executive Summaries, timeline monitoring and participation in the implementation process. Oversee the maintenance of current and historical plan designs, process maps, rates, plan documents and other pertinent client information in Pacific Resources' client database to maintain the integrity and accuracy of the system. Perform certificate and contract reviews and plan design analyses Attend and participate in claim audits Identify, assess, resolve, and/or escalate issues, concerns or challenges as needed. Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. Bachelor's degree required. Minimum 7-10 years' experience in a similar role at a comparable level in Group Insurance. High level of knowledge about the benefits we service including short term disability, long term disability, leave programs, life insurance, AD&D, voluntary benefits, dental and vision required. High level of technical knowledge in all components of contracts, plan design, claim processes, and vendor capabilities. Excellent interpersonal, verbal/written communication, and presentation skills required. Proficiency in Microsoft Office applications required; experience with Salesforce a plus. Self-directed with positive drive and approach, including the ability to work both independently and collaboratively in a virtual working environment. Must be detail-oriented, have highly developed organizational skills including the ability to prioritize, handle multiple projects simultaneously, and manage strict deadline and turnaround time requirements. Ability to establish credibility at all levels of the organization and with clients through confident communications and actions based on integrity. . Candidates with expertise in the employee benefits space or background/experience in employee benefits insurance industry required. Preference will be given to candidates with expertise in the National Accounts space. PLEASE SUBMIT RESUME WHEN APPLYING FOR THIS POSITION We are an Equal Opportunity Employer. We take pride in the diversity of our team and seek diversity in our applicants. We are committed to attracting, retaining and maximizing the performance of a diverse and inclusive workforce.