Store Support Manager

Employer
CRC Management Co LLC
Location
Gwynn Oak, MD
Posted
Oct 19, 2021
Closes
Oct 21, 2021
Ref
151537199
Industry
Retail
Hours
Full Time
Job description We are looking for a passionate Retail Sales Assistant Manager to manage our state of the art laundromat! The AGM directly reports to the Retail Sales General Manager and is Co-responsible for the day-to-day operations and financial performance of their store. The AGM responsibilities include but are not limited to: * Customer Service & Satisfaction: Reports to work on time and in a clean uniform; assist customers with use of laundry cards, machine selection and operation, retail sales purchases, wash and fold orders and with any other questions or concerns that arise; keeps supervisor informed of any customer service issues they may need to help with. * Store Safety & Security: Follows all safe practices to prevent accidents and injuries to customers and employees; knows what to do in emergency situations such as fires, floods and severe weather; maintains a safe environment inside and outside of the store. * Store Cleanliness & Upkeep: Ensure the highest level of cleanliness is maintained inside and outside of the stores; be aware when janitorial items are running low; continually walks the floor picking up debris, emptying trash containers, checking bathrooms and performing other cleaning duties as required. * Building & Equipment Maintenance: Utilizes the log books to report any building or equipment maintenance issues; immediately squelch of any unsafe situations that arise during a shift. * Retail Sales: Can accurately utilize the point of sale computer; has a thorough knowledge of the products sold and what they are used for; encourages customers to purchase additional items; ensures retail items are neatly stocked at all times. * Wash & Fold: Provides a consistent, quality product to the customer; Accurately and always utilizes log books; knows how to choose the right equipment for the amount of clothing; addresses customer concerns as best as possible; assist in any customer complaints or claims. JOB REQUIREMENTS FOR RETAIL SALES ASSISTANT GENERAL MANAGER: * Must be willing to submit to drug and alcohol screenings when requested * Must be able to stand for up to 8+ hours at a time for a shift * Must be able to lift 35 pounds * Must be able to communicate with all customers and associates in a professional manner * Ability to resolve customer issues/complaints in a fashionable and timely manner * Ability to train all store associates in their assigned tasks * Ability to work a flexible schedule Our managers make up a large part of our direct customer facing service providers, this would include assisting customers with everyday needs in a laundromat setting, completing customer wash, dry & fold drop off orders as well as keeping the store clean and presentable. WHAT WE OFFER: Benefits for full-time employees Bonus Program Company Uniforms Provide Competitive Wage Employee Discount Program Flexible schedules for full-time and part-time employment Fun, Energetic Work Environment Holiday Pay Promotions Referral Program Retention Program PI149178840