Store Support Manager

CRC Management Co LLC
Gwynn Oak, MD
Oct 19, 2021
Oct 21, 2021
Full Time
Job description We are looking for a passionate Retail Sales Assistant Manager to manage our state of the art laundromat! The AGM directly reports to the Retail Sales General Manager and is Co-responsible for the day-to-day operations and financial performance of their store. The AGM responsibilities include but are not limited to: * Customer Service & Satisfaction: Reports to work on time and in a clean uniform; assist customers with use of laundry cards, machine selection and operation, retail sales purchases, wash and fold orders and with any other questions or concerns that arise; keeps supervisor informed of any customer service issues they may need to help with. * Store Safety & Security: Follows all safe practices to prevent accidents and injuries to customers and employees; knows what to do in emergency situations such as fires, floods and severe weather; maintains a safe environment inside and outside of the store. * Store Cleanliness & Upkeep: Ensure the highest level of cleanliness is maintained inside and outside of the stores; be aware when janitorial items are running low; continually walks the floor picking up debris, emptying trash containers, checking bathrooms and performing other cleaning duties as required. * Building & Equipment Maintenance: Utilizes the log books to report any building or equipment maintenance issues; immediately squelch of any unsafe situations that arise during a shift. * Retail Sales: Can accurately utilize the point of sale computer; has a thorough knowledge of the products sold and what they are used for; encourages customers to purchase additional items; ensures retail items are neatly stocked at all times. * Wash & Fold: Provides a consistent, quality product to the customer; Accurately and always utilizes log books; knows how to choose the right equipment for the amount of clothing; addresses customer concerns as best as possible; assist in any customer complaints or claims. JOB REQUIREMENTS FOR RETAIL SALES ASSISTANT GENERAL MANAGER: * Must be willing to submit to drug and alcohol screenings when requested * Must be able to stand for up to 8+ hours at a time for a shift * Must be able to lift 35 pounds * Must be able to communicate with all customers and associates in a professional manner * Ability to resolve customer issues/complaints in a fashionable and timely manner * Ability to train all store associates in their assigned tasks * Ability to work a flexible schedule Our managers make up a large part of our direct customer facing service providers, this would include assisting customers with everyday needs in a laundromat setting, completing customer wash, dry & fold drop off orders as well as keeping the store clean and presentable. WHAT WE OFFER: Benefits for full-time employees Bonus Program Company Uniforms Provide Competitive Wage Employee Discount Program Flexible schedules for full-time and part-time employment Fun, Energetic Work Environment Holiday Pay Promotions Referral Program Retention Program PI149178840