Ceremony Coffee Roasters is hiring Shift Leaders in Baltimore. These positions are hourly plus tips, bonuses and benefits (at 30+ hours) and are designed to reward those who are interested in long-term employment. Please do not apply if you are only looking for seasonal work. During the interview process, we'll share our full compensation plan including real-time data on hourly wages including tips. Ceremony Coffee Roasters is a local specialty coffee roaster/retailer, operating in Maryland for over 15 years. We are a team of creatives, professionals and coffee lovers striving every day to build a noteworthy brand and an exciting line of products. We value quality, integrity and community, and work together to create beautiful customer experiences. We believe that coffee should be something special. We're looking for team members who are rockstars at customer service and have the ability to think like a customer and an owner. Coffee experience is certainly a plus, but the right candidate can learn everything they need to know by participating in our Ceremony Coffee Education Program. If you're excited by challenges, learning a new craft, and working with a fun team, fill out our full application here or visit ceremonycoffee.com/jobs. SHIFT LEADER POSITION SUMMARY: The Shift Leader position introduces new responsibilities and opportunities, and requires hard work and dedication to fulfill our commitment to customers. It is necessary that you set a superior leadership example for fellow employees by following all policies and procedures. You must take ownership of all areas of the cafe and ensure that Ceremony standards of cleanliness and hospitality are met. CORE RESPONSIBILITIES + ESSENTIAL FUNCTIONS Masterful execution of Cashier and Barista responsibilities Greeting, welcoming, and assisting all customers upon entry and throughout their visit Prepare and serve filter coffee, tea, non-espresso based drinks, and some light fare according to Ceremony guidelines Accurately perform cashiering duties including sales, returns, exchanges, and cash handling Efficiently perform restocking, tidying, and cleaning duties Successful completion of daily and long-term checklists, meeting work quality standards set by Retail Manager Attend skill building classes to continuously enhance your own skill set Maintain knowledge of new coffees, seasonal items, and retail promotions Apply "get to yes" philosophy in customer interactions Prepare and serve espresso and milk drinks according to Ceremony guidelines Assist with training of employees Communicate important updates to Baristas and Shift Leaders during shift changes Act as a key player in your cafe's effort to provide amazing customer experiences with overwhelmingly positive social media reviews Successful completion of daily and long-term checklists, meeting work quality standards set by Retail Manager Identify additional areas of improvement in the cafe pertaining to cleanliness and hospitality and prioritize completion of those tasks Maintain knowledge of new coffees, seasonal items, and retail promotions Assist with training and implementation of seasonal menu changes Complete daily EOD reports and register closing procedures with accuracy Communicate important updates to Shift Leaders during shift changes Perform key-holder responsibilities and follow alarm/security procedures Ensure accurate and responsible money handling and in-house cash banks Make decisions and solve problems while aiming to avoid wasting money or incurring unnecessary cost Apply "get to yes" philosophy in customer interactions