Senior Communications Writer / Editor

Washington D.C
Oct 19, 2021
Oct 27, 2021
Full Time
Washington Metropolitan Area Transit Authority (WMATA) is hiring a Senior Communications Writer/Editor, and we may be looking for you! Can you tell stories that connect with a variety of audiences, create thought-provoking print and digital materials, employee and customer communications, as well as presentations? Do you have a collaborative spirit? Are you good at translating complicated research findings into clear, compelling language for diverse audiences? Are you willing to roll up your sleeves and help us write to our customers in modern, honest style? Do you consider yourself an expert on using apostrophes--and all the punctuation marks--correctly? If you've answered yes, we may be looking for you. We're a passionate team of communicators looking for a new member to join us.

Minimum Qualifications

  • Bachelor's degree in journalism, public relations, communications, marketing, or related field

  • Minimum seven (7) years of relevant, progressive work experience developing written communications including, but not limited to, experience in research, conducting interviews, newsletter writing and reporting, internal communications/plans, and senior level customer communications including electronic, web based and hard copy material.

  • N/A

  • Master's degree in journalism, public relations, communications, marketing, or related field.
  • Background in visual communications techniques
  • CRM experience preferred
  • Adobe CS6 software
  • Constant Contact Software or similar

Medical Group

Satisfactorily complete the medical examination for this position, if required. The incumbent must be able to perform the essential functions of this position either with or without reasonable accommodations.

Job Summary

The Senior Communications Writer/Editor is responsible for combining high-level research, writing and editing as well as project management for success. The incumbent will support multiple departments within the Office of Customer Care through the production of creative, thought-provoking materials in a variety of print and multi-media formats, including executive level customer responses, employee digital collateral, newsletter articles and features, talking points and presentations as needed. The Senior Communications Writer/Editor will also contribute to strategic planning and decision making concerning internal content that fulfills the mission of Metro by keeping employees informed and engaged with varied issues/topics.

Specifically, this role supports Employee Communications, Customer Service and the Office of Customer Care communications and writing in multiple formats, from concept to execution. Duties beyond writing and editing include: proofreading, document formatting, and style review. This position reports to the Senior Director of Customer Care and works closely with the Employee Communications and Customer Service team and others. The Senior Communications Writer/Editor must establish and nurture cooperative internal working relationships at all levels throughout the organization including key operations offices such as Rail, Bus and Metro Access Transportation.

Essential Functions
  • Provides advanced level expertise to edit existing database of responses to customer inquiries, while updating the database regularly with new content as needed. Incorporates the use of WMATA Customer Relationship Management (CRM) software to track executive correspondence.
  • Creates and edits material for CARE projects and/or initiatives, materials in support of Employee Communications, Customer Service and the Office of Customer Care. Examples include: multiple newsletters, factsheets, digital content, scripting customer responses, and employee presentations.
  • Translates complicated concepts into clear, compelling language for audiences ranging from employees, customers and stakeholders.
  • Understands, supports and reinforces Authority wide standard for message content, consistency and tone. Provides help with identifying the appropriate communications vehicle and timing.
  • Strategically partners to assist with the development of internal communications plan.
  • Creates an organized, functional ‘store' of needed information, statistics, etc. for various communication, including script writing and messaging for multi-channel communication use.
  • Assists in the research, drafting and editing of executive customer responses on behalf of the board and the EMT. The responses include sensitive and confidential information.
  • Understands the appropriate subject-matter experts, coordinates the gathering of content, assisting the writing and editing of responses as needed.
  • Coordinates multiple reviews, keeping WMATA offices up -to-date on progress through delivery.
  • Works with writers to improve customer responses and articles through revision and execution.

The essential duties listed are not intended to limit specific duties and responsibilities of any particular position. Nor is it intended to limit in any way the right of managers and supervisors to assign, direct and control the work of employees under their supervision.

Evaluation Criteria

Consideration will be given to applicants whose resumes demonstrate the required education and experience. Applicants should include all relevant education and work experience.

Evaluation criteria may include one or more of the following:
  • Skills and/or behavioral assessment
  • Personal interview
  • Verification of education and experience (including certifications and licenses)
  • Criminal Background Check (a criminal conviction is not an automatic bar to employment)
  • Medical examination including a drug and alcohol screening (for safety sensitive positions)
  • Review of a current motor vehicle report


WMATA is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable federal law.

This posting is an announcement of a vacant position under recruitment. It is not intended to replace the official job description. Job descriptions are available upon confirmation of an interview.

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