Senior Communications Writer / Editor
- Employer
- Washington Metropolitan Area Transit Authority
- Location
- Washington D.C
- Closing date
- Oct 27, 2021
View more
- Industry
- Delivery and Transportation
- Function
- Communications, Editor, Journalist and Freelance Writer
- Hours
- Full Time
- Career Level
- Experienced (Non-Manager)
Job Details
Minimum Qualifications
Education
- Bachelor's degree in journalism, public relations, communications, marketing, or related field
Experience
- Minimum seven (7) years of relevant, progressive work experience developing written communications including, but not limited to, experience in research, conducting interviews, newsletter writing and reporting, internal communications/plans, and senior level customer communications including electronic, web based and hard copy material.
Certification/Licensure
- N/A
Preferred
- Master's degree in journalism, public relations, communications, marketing, or related field.
- Background in visual communications techniques
- CRM experience preferred
- Adobe CS6 software
- Constant Contact Software or similar
Medical Group
Satisfactorily complete the medical examination for this position, if required. The incumbent must be able to perform the essential functions of this position either with or without reasonable accommodations.
Job Summary
The Senior Communications Writer/Editor is responsible for combining high-level research, writing and editing as well as project management for success. The incumbent will support multiple departments within the Office of Customer Care through the production of creative, thought-provoking materials in a variety of print and multi-media formats, including executive level customer responses, employee digital collateral, newsletter articles and features, talking points and presentations as needed. The Senior Communications Writer/Editor will also contribute to strategic planning and decision making concerning internal content that fulfills the mission of Metro by keeping employees informed and engaged with varied issues/topics.
Specifically, this role supports Employee Communications, Customer Service and the Office of Customer Care communications and writing in multiple formats, from concept to execution. Duties beyond writing and editing include: proofreading, document formatting, and style review. This position reports to the Senior Director of Customer Care and works closely with the Employee Communications and Customer Service team and others. The Senior Communications Writer/Editor must establish and nurture cooperative internal working relationships at all levels throughout the organization including key operations offices such as Rail, Bus and Metro Access Transportation.
Essential Functions
- Provides advanced level expertise to edit existing database of responses to customer inquiries, while updating the database regularly with new content as needed. Incorporates the use of WMATA Customer Relationship Management (CRM) software to track executive correspondence.
- Creates and edits material for CARE projects and/or initiatives, materials in support of Employee Communications, Customer Service and the Office of Customer Care. Examples include: multiple newsletters, factsheets, digital content, scripting customer responses, and employee presentations.
- Translates complicated concepts into clear, compelling language for audiences ranging from employees, customers and stakeholders.
- Understands, supports and reinforces Authority wide standard for message content, consistency and tone. Provides help with identifying the appropriate communications vehicle and timing.
- Strategically partners to assist with the development of internal communications plan.
- Creates an organized, functional ‘store' of needed information, statistics, etc. for various communication, including script writing and messaging for multi-channel communication use.
- Assists in the research, drafting and editing of executive customer responses on behalf of the board and the EMT. The responses include sensitive and confidential information.
- Understands the appropriate subject-matter experts, coordinates the gathering of content, assisting the writing and editing of responses as needed.
- Coordinates multiple reviews, keeping WMATA offices up -to-date on progress through delivery.
- Works with writers to improve customer responses and articles through revision and execution.
The essential duties listed are not intended to limit specific duties and responsibilities of any particular position. Nor is it intended to limit in any way the right of managers and supervisors to assign, direct and control the work of employees under their supervision.
Evaluation Criteria
Consideration will be given to applicants whose resumes demonstrate the required education and experience. Applicants should include all relevant education and work experience.
Evaluation criteria may include one or more of the following:
- Skills and/or behavioral assessment
- Personal interview
- Verification of education and experience (including certifications and licenses)
- Criminal Background Check (a criminal conviction is not an automatic bar to employment)
- Medical examination including a drug and alcohol screening (for safety sensitive positions)
- Review of a current motor vehicle report
Closing
WMATA is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable federal law.
This posting is an announcement of a vacant position under recruitment. It is not intended to replace the official job description. Job descriptions are available upon confirmation of an interview.
Company
The Washington Metropolitan Area Transit Authority operates the second largest rail transit system and the fifth largest bus network in the United States. Safe, clean and reliable, "America's Transit System" transports more than a third of the federal government to work and millions of tourists to the landmarks in the Nation's Capital.
Metro has earned a worldwide reputation for security and architectural beauty. WMATA is clearly the employer of choice for over 10,000 area residents. The Authority was created in 1967 by an interstate compact to plan, develop, build, finance and operate a balanced regional transportation system in the National Capital area. Construction of the Metrorail system began in 1969. Four area bus systems were acquired in 1973. The first phase of Metrorail began operation in 1976. The final leg of the original 103-mile rail network was completed in early 2001. Metrorail now operates 83 stations. One line extension and three new stations are now under construction.
Metrorail and Metrobus serve a population of 3.4 million within a 1,500-square-mile area. The transit zone consists of the District of Columbia, the suburban Maryland counties of Montgomery and Prince George's and the Northern Virginia counties of Arlington, Fairfax and Loudoun and the cities of Alexandria, Fairfax and Falls Church. Overall, about 40 percent of the region's residents commute to work on Metro.
Metro and the federal government are partners in transportation. Half of the 83 Metrorail stations serve federal facilities and 36 percent of the local federal workforce uses Metro. We are committed to being an integral part of the Washington metropolitan area by ensuring the best in safe, reliable, cost-effective and responsive transit services, by promoting regional mobility and by contributing toward the social, economic and environmental well-being of our community. Employees are Metro.; We are committed to providing a working environment that fosters a high standard of performance, recognition for contributions and innovations, mutual respect and a healthy quality of life.
We are committed to developing ourselves through technology, training and education. We recognize our diversity as a source of strength that enables us to attain individual and Authority goals. In addition to competitive salaries, Metro employees enjoy a number of attractive benefits. These benefits include paid time off in the form of vacations, holidays and sick leave; medical, dental, life insurances as well as long term disability. Retirement is planned for through a defined contribution plan and a deferred compensation plan. Alternative work schedules, teleworking and free transportation on Metrorail and Metrobus make for an great benefits package for WMATA employees.Jump to our website to apply online for current openings and save the link for future vacancies as they occur.http://content.wmata.com/jobs/employment_opportunities.cfm
- Website
- http://www.wmata.com/
- Location
-
600 Fifth St. NW
Washington
DC
20001
US
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