T-Mobile Lead Cell Phone Repair Technician ($1,000 Sign-on Bonus, Paid Training and Apple iOS/WISE A

Washington, DC
Oct 18, 2021
Oct 20, 2021
Full Time
Our Lead Cell Phone Repair Technicians keep T-Mobile customers connected by engaging with them to explore device issues, repairing mobile devices and determining warranty adjudication. Youll work inside a T-Mobile store and be the face of Assurants in-store operations, delivering our award-winning personalized customer resolution experience and serving as a technical support resource. Responsibilities * Serve as a technical leader to other technicians in store and across our network * Resolve customer issues relating to equipment problems by repairing phones, tablets and other consumer electronics * Engage with and assess customer device needs to deliver outstanding service * Repair smart phones by utilizing tools and processes to triage, determining the most effective method to repair then repairing the device * Meet or exceed key performance objectives, including service and repair metrics * Manage repair inventory involving new parts, recording inventory volumes and tracking parts * Complete regular technical and non-technical coursework in curriculum path within the required timeframes, including device certifications and required skill certifications (initial coursework as well as ongoing training) * Supervises between 2 5 technicians Requirements * 3 year of experience with product service support or troubleshooting electronics * 1 year of face-to-face customer service experience * 1 year of supervisory experience * Requires willingness to work flexible schedule, including evening and weekend hours as well as holidays * Knowledge of mobile devices and operating systems * High School diploma or equivalent * Strong oral and written communication skills * Strong teamwork and collaboration skills * Basic knowledge of Microsoft Office * Any wireless device repair certifications are a plus (ie, Apple Certified Technicians, CTIA WISE Certifications) How Were Different * Were offering a $1,000 sign-on bonus * We start you with training so you can be an expert in device repair and provide a superior customer experience * We pay for you to become an Apple Certified iOS Technician and a Level 2 WISE Certified Technician * We provide excellent compensation, monthly bonuses and retirement programs * Your medical benefits begin on your first day * We provide tuition reimbursement available after 6 months * We deliver exceptional paid time off

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