Customer Experience Manager
Store - BALT-ANNE ARUNDEL, MDWe're here for the Makers! Come be a part of the team where innovation and teamwork come together to support the most exciting missions in the world!Michaels is an Equal Opportunity Employer. We are here for all Team Members and all Makers to create, innovate and be better together. Deliver a customer centric shopping experience by managing and delivering effective front end operations and expectations. Lead the omni channel processes. Maintain store recovery standards to deliver our Brand Promises. Deliver friendly customer service.Major ActivitiesAssist Store Manager in leading and managing adherence to Standard Operating Procedures (SOP's) and Company programs to ensure compliance to applicable laws and requirements; ensure execution of Company policies and standards; hold team accountable for store conditions and resultsEnsure all front end policies and procedures are followed; achieve your KPI's and manage your team to achieve their role KPI'sPlan and lead the execution of the class and in-store events in accordance with Company programLead the Omni channel processesManage and execute shrink and safety programsTrain, observe and coach customer experience team (sales floor and cashier) to achieve results, participate in the performance management process; support Talent Development of your team; utilize the leadership competencies for continued self-developmentServe as Manager on Duty (MOD) Interacts with others in an accepting and respectful manner; remains positive and respectful, even in difficult situations; promotes commitment to the organization's vision and values; projects a positive image and serves as a role model for othersAcknowledge customers, help locate product and provide solutions Participate in the truck un-load and stocking processes to ensure truck standards are followed and completed within budgetManage and execute the shrink and safety programsCross trained in Custom Framing selling and production* Other duties as assignedPreferred Type of experience the job requires* Retail management experience preferredPhysical RequirementsAbility to remain standing for long periods of timeAbility to move throughout the storeRegular bending, lifting, carrying, reaching and stretchingLifting heavy boxes and accessing high shelves by ladder or similar equipmentIf you need help performing these functions of your job, please contact your supervisor so that we may engage in the interactive process with you and find a reasonable accommodationWork EnvironmentPublic retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends and early morningsApplicants in the US and Canada must satisfy federal, state, provincial and local legal requirements of the job.