Intelligent Waves, LLC Location: US-MD-Fort Meade Category: Information Technology Type: Regular Full-Time Telecommute: No Travel: None Overview Intelligent Waves, a rapidly growing Service Disabled Veteran Owned Small Business Fed/DoD Contractor, has an outstanding opportunity for a Tier III Level Network Operations Support Technician supporting a major Department of Defense program at Fort Meade. As the Operations TIER III level Operations Technician you will be responsible for performing Tier III application, network, equipment and systems oversight for an emerging DoD and Intelligence Community communications system. Your primary tasks will include hands on application, network and systems management, administration, and advanced architecture troubleshooting as part of a team of contract and government engineering professionals. You will be responsible for assisting Tier II personnel in solving basic technical problems, resolving issues directly with a high volume of community customers, investigating issues, and elevating as necessary. In addition, your tasks may include software repair and the application of various diagnostic tools and testing. You are a promising candidate if you demonstrate you hold a successful track record supporting hundreds of users, large scale network and communications systems, and have superior problem-solving skills within a 24x7 environment. All job offers with IW are contingent upon showing proof of vaccination for COVID-19, absent a need for reasonable accommodation for a disability or sincerely-held religious beliefs against vaccination. Responsibilities Roles and Responsibilities include but are not limited to: Supporting a large scale full motion video architecture and proactively responding to and fixing issues with the application portal and networking backbone Providing internal and external customers with responsive, concise and accurate status or service updates, issues and risks Interacting in a technical team environment with software, network and systems engineers Identifying documenting, tracking and escalating issues to the Tier III support group as necessary Utilizing network related protocols and services as well as LAN/WAN implementation and troubleshooting Providing assistance with large scale system and architecture implementation and operational support Diagnosing system issues and fault isolation Perform other duties as assigned Qualifications Qualifications: Experience with web-based technologies, Linux/Unix operating systems and generating DB queues Knowledge of WAN environments and supporting infrastructure, including routers, switches and firewalls Must have demonstrated rigorous troubleshooting skills on a large systems Top Secret clearance with upgrade to SCI available Since 2006, Intelligent Waves has remained committed to providing quality engineering, operations, and intelligence solutions to our clients and it all starts with YOU. Intelligent Waves provides a great and generous benefits package to include medical, dental and vision, paid PTO leave and, life & disability packages. We also invest in our employees' futures by providing a contribution with vesting starting from DAY 1, technical training, tuition bonuses, and much, much more. Clearance Statement: Applicants selected for this position will be subject to a government security investigation and must meet eligibility requirements for access to classified information. Only US citizens are eligible for a security clearance. For this position, Intelligent Waves will consider only applicants with security clearances or applicants who are eligible for security clearances. Intelligent Waves LLC is an equal opportunity employer. We are committed to providing equal opportunity to all applicants and employees in full compliance with all applicable state and federal laws prohibiting discrimination on the basis of race, color, age, gender, religion, national origin, disability, sexual orientation and gender identity protected veteran status and individuals with disabilities, or any other class protected by applicable state or federal law. A Veteran Friendly Organization #IW Contract Status Immediate Hire Category Information Technology Telecommute No Travel None Employment Type Regular Full-Time PI149052917