Experienced IT Software and Systems Maintenance Engineer
Description:About Boeing: Job Description At Boeing, we innovate and collaborate to make the world a better place. From the seabed to outer space, you can contribute to work that matters with a company where diversity, equity and inclusion are shared values. We're committed to fostering an environment for every teammate that's welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us.Job DescriptionAt Boeing, we innovate and collaborate to make the world a better place. From the seabed to outer space, you can contribute to work that matters with a company where diversity, equity and inclusion are shared values. We're committed to fostering an environment for every teammate that's welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us.The Boeing Company is looking for a problem solving Experienced IT Software/Systems Maintenance Engineer for the Satellite Data Center Operations and Maintenance (O) technical support that is located in Springfield, Virginia.Technical duties include but are not limited to ITIL Tier 2 incident response for software mission applications, system administration, network administration, and security administration. The primary role is to ensure high availability of mission software at a customer operations site. The successful candidate should have the technical ability and tenacity to resolve software incidents within a large satellite control data center partnering with engineers and operators from multiple companies and the US Government.The software/systems maintenance engineer will be performing ITIL Tier 2 Mission Operations and Maintenance (O) support for satellite control mission systems. In this role, you will be part of a team providing in-depth troubleshooting, technical analysis and restoring software to normal operational status. The mission systems include Compute, Storage, and Database components.Upon notification of an incident, then following detailed troubleshooting procedures, the position is responsible for resolving software or system or hardware failures. When incidents are more complex, the engineer will escalate to the Tier 3 Software Development Supplier.This position may be required to work or provide on-call support to around-the-clock staffing or 24x7 shifts, this includes weekends and holidays. No travel is required.As an IT Software/Systems Maintenance engineer you will be responsible for:Incident Response:Ensuring mission software is executing and operating properly as needed by the operations center.Mission software includes satellite command and control, mission planning, mission data processing, and flow orchestration.Troubleshoot problems using established procedures and processes to return the SW to normal operating conditions within the timelines defined below:Mission Critical Incident: 1 hour to resolve the issue or develop a workaround or escalate to Tier 3 factory teamMission Essential Incident: 6 hoursMission Support Incident: 72 hoursContract award fee is contingent upon being able to meet these response timesWhen not responding to an incident, other duties will include but not be limited to:Performing system diagnostics and preventive maintenanceMaintaining system software environments (Compute, Storage, and Database)Assist with transitioning of new systems into operations and decommissioning of old systemsSystem TuningUser Maintenance (profiles, user lists)Performing backupsContributing to system configuration auditsThis position is expected to be 100% onsite. The selected candidate will be required to work onsite in Springfield, Virginia.This position requires an active US Top Secret/SCI Security Clearance with Polygraph (US Citizenship Required). (A US Security Clearance that has been active in the past 24 months is considered active)BasicQualifications (Required Skills/Experience):Completed Full Scope, Counter-Intelligence Scope, or Counter-Intelligence & Full Scope PolygraphPossess Security+ certification or CISSP certificationMinimum 1 year of experience working in UNIX and/or Linux environmentPreferred Qualifications (Desired Skills/Experience):Experienced in IT tasks and software, database, network and security testing, maintenance, or administration dutiesWorking knowledge of Database and storage, NetworksIf certification is not obtained prior to start date, then Boeing will arrange for the certification session after job startTechnical problem solvingProgramming and scripting skills (Python and Java preferred)Databases knowledge (Oracle preferred)Responsible and high degree of accountabilityAble to resolve issues with thoroughness and follow through to completionDesire to support satellite operations missionsAble to work collaboratively with fellow engineers, operators, satellite controllers, planners, and mission directors across different companies and government organizationsTypical Education/Experience:Education/experience typically acquired through advanced technical education (eg Bachelor) and typically 5 or more years' related work experience or an equivalent combination of technical education and experience (eg PhD, Master+3 years' related work experience, 9 years' related work experience, etc.).Relocation:Relocation assistance is not a negotiable benefit for this position. Candidates must live in the immediate area or relocate at their own expense.Drug Free Workplace:Boeingis a Drug Free Workplace where post offer applicants and employees are subject to testing for marijuana, cocaine, opioids, amphetamines, PCP, and alcohol when criteria is met as outlined in our policies.Shift Work Statement:This position is for 1st shift.Reference these links for an overview of ITIL Tier levels and Tier 2 Incident Response tasks https://www.certguidance.com/explaining-support-levels-itil-itsm/ https://www.certguidance.com/incident-management-itil-itsm/#incmact Experience Level Individual Contributor Contingent Upon Program Award No, this position is not contingent upon program award Job Code BAMYI3 (B39) - Versatile Technologist 3 (Versatile Technologist Schedule Full time Boeing is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.