Director, Process Management

Capital One
Vienna, Virginia
Oct 18, 2021
Nov 17, 2021
Full Time
Towers Crescent (12066), United States of America, Vienna, Virginia

Director, Process Management

Director, Process Management

As a member of the Enterprise Products and Platforms Technology (EP2 Tech) Chief of Staff team, you will be responsible for providing advice and guidance to technology delivery teams on potential risks. You will serve as a leader working across the enterprise risk groups to develop and implement risk management solutions to ensure continued stability and success. You will be expected to drive organizational change to better manage risk in an open, collaborative environment where new ideas and solutions are welcomed. In this role, you will apply your strategic leadership, proactive thinking, problem solving, collaboration and communication skills, and the ability to adapt to change quickly.

What we need:
  • Well-managed governance and risk management across EP2 Tech programs
    • Flexible, intuitive and measurable Portfolio Management practices with key initiative intake, well defined prioritization process, clear accountabilities, capacity planning and tracking, and LT routines
    • Capabilities to monitor progress, recognize successes and learn from failures
    • Effective risk and issue intake, assessment, mitigation, escalation and change control practices

What you'll do:
  • Design and implement a strategy for well-managed risk and issue management, including
  • program delivery, stakeholder engagement, regulatory compliance and reporting that can flex to meet the needs of the unique initiatives managed in EP2 Tech
  • Implement a standard set of program management tools and templates to be used across programs, creating consistency and transparency for the engaged teams
  • Develop strong relationships with associates and leaders across EP2 to proactively identify risks and opportunities for horizontal thinking
  • Drive continuous improvement of the strategy with a customer back focus; understanding how to balance the needs of the team, the portfolio and the business while also aligning with industry best practices
  • Implement strategies to improve program reporting and analysis using data and technology with a focus on automation and standardization
  • Someone that can serve as a consultant for building relationships and managing interactions with our enterprise business partners, ESM, HR, Risk Office(s), Audit, Regulators, Finance, etc.

Who you are:
  • Have a proven track record of driving large programs of multi-dimensional scope successfully
  • Known for your strong quantitative background to support data-informed decision making
  • Strong project management and organizational skills with meticulous attention to detail
  • Self starter that can work autonomously and can take initiative; highly motivated
  • Confident to champion unpopular ideas even with more senior leaders
  • Ability to navigate "white space" or ambiguous situations
  • Collaborative, team player attitude with the ability to navigate and influence the organization
  • Comfortable operating, in large part, behind the scenes; humble enough to give others credit
  • Communication skills that can positively drive transformational change
  • Contributor to continuous improvement of risk and project / program management practices
  • Support interactions with Internal Audit and Regulatory agencies related to our work, as applicable.
  • Participate in and execute other special projects for the team on a periodic basis

Basic Qualifications:
  • Bachelor's degree
  • At least 7 years of Process Management experience
  • At least 5 years of People Management experience
  • At least 4 years of Risk Management experience

Preferred Qualifications:
  • 10+ years of process management experience
  • 7+ years of risk management experience
  • 5+ years experience delivering technology and system implementation programs
  • 4+ years experience with the regulatory framework governing the financial services industry
  • Certified Risk Management (CRM) Professional
  • Project Management Professional certification

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

No agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

Similar jobs