Answer incoming calls from customers to take orders, answer inquiries and questions, handle complaints, troubleshoot problems and provide information.Duties And Responsibilitiesanswer calls and respond to emailshandle customer inquiries both over the phone and by emailresearch required information using available resourcesmanage and resolve customer complaintsprovide customers with product and service informationenter new customer information into systemupdate existing customer informationprocess orders, forms and applicationsidentify and escalate priority issuesroute calls to appropriate resourcefollow up customer calls where necessarydocument all call information according to standard operating proceduresEducation high school diploma or equivalentproficient in relevant computer applicationsrequired language proficiencyknowledge of customer service principles and practicesSkillsverbal and written communication skillslistening skillsproblem analysis and problem solvingcustomer service orientationorganizational skillsPowered by JazzHRplnPXbqwWu