Sr Associate Project Manager- Commercial B2B Products
- Employer
- Capital One
- Location
- McLean, Virginia
- Closing date
- Nov 15, 2021
View more
- Industry
- Financial Services and Banking
- Function
- Finance
- Hours
- Full Time
Job Details
Sr Associate Project Manager- Commercial B2B Products
The Commercial Bank's B2B Payments Product team is transforming how businesses operate, building top-tier customer and associate experiences using secure, best in class technology. The B2B Payments Product team is responsible for all of the payables, receivables, and liquidity products used by clients as well as associate-facing tools and operations and sales support.
The Product Operations team is a new team within the Commercial Bank's B2B Payments Product team that ensures product and client success by working closely with product managers, sales, customer service, onboarding, risk, technology, and other stakeholders. In this position, you will contribute immediately, bridging the gap between the Product function and critical Project and Process Management needs.
Responsibilities will include:
Becoming a subject matter expert on our products and experiences, both from a front-end and back-end perspective
Partner with customer facing associates to understand product & customer issues and ultimately drive to resolution in a well-managed process
Partner with technology teams to dive deep into more challenging product issues
Collaborate with Product Managers and content developers to ensure our customer facing associates have the required knowledge to assist clients
Aggregate customer feedback and recommend product enhancements to improve the overall customer experience
Work with our risk partners to coordinate responses to audits or assessments, and oversee the remediation of issues.
The ideal candidate will:
Have the ability to quickly learn complex products through hands-on experience, review of functional and technical documentation, and analysis of data.
Exhibit outstanding influencing skills to effectively drive project efforts
Have the ability to quickly put structure in place to manage work in a dynamic, complex environment
Have excellent communication and partnership skills, to interact and communicate with key stakeholders at all levels across the company to manage, inform and influence outcomes
Demonstrate the ability to dig in and analyze data
Have strong problem solving skills
Have excellent presentation skills
Have strong interpersonal skills and the ability to navigate a large organization
Basic Qualifications:
- Bachelor's Degree or military experience
- At least 1 years of Project or Product Management experience
Preferred Qualifications:
- Bachelor's Degree in Business, Computer Science, or Engineering
- At least 3 years of Project or Process or Product Management experience
- Experience with Commercial Banking products
At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
No agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.
If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com
Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.
Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).
Company
We Don’t Only Think Big Things—At Capital One, We Do Big Things.
You’re dedicated to your career. You deserve professional satisfaction and personal fulfillment. You belong at Capital One.
Here, every day brings another chance to do impactful work that matters: helping millions of customers confidently manage their money, building stronger communities and delivering truly disruptive tech. You’ll give your all alongside some of the brightest, most resilient people in the industry—and in return, you’ll enjoy the growth opportunities, support, flexibility and benefits you need for an exhilarating life both on and off the job.
Be inspired. Be yourself. That’s #LifeAtCapitalOne.
Creating a Culture of Belonging
At Capital One, we value diversity, inclusion and belonging at our core. We’re building a place of belonging—where everyone can feel seen, heard, valued and free to be their authentic selves. We want to be a place of opportunity—where associates from all backgrounds innovate for our customers and communities, and build meaningful, fulfilling careers.
We endeavor to be a welcoming and inspiring place for all. We seek and embrace diversity. And we’re committed to having a diverse and inclusive workforce, focused on increasing the representation of underrepresented groups, strengthening our culture of inclusion and belonging and harnessing our scale to invest in our communities.
We’re focused on three core principles to advance diversity, inclusion and belonging across Capital One:
Create a culture of belonging where everyone can thrive and innovate
Attract and develop talent from all backgrounds and experiences
Ensure our systems and programs promote fairness and equity
Get a career with more at Capital One. Discover it for yourself today.
Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, sexual orientation, gender identity, protected veteran status, disability or other protected status.
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