Customer Support Representative

Employer
HVAC Concepts
Location
Frederick, MD
Posted
Oct 15, 2021
Closes
Oct 18, 2021
Ref
145839562
Industry
Other
Hours
Full Time
Calling all customer service professionals! Are you Someone that consistently delivers world-class customer service? Able to work in a fast-paced customer support center environment next to our highly skilled engineers and programmers, with strong attention to detail, while remaining customer-focused? If so - YOU could be who we're looking for! As a result of continued growth and success, HVAC Concepts is looking for a Customer Support Representative to join our team Frederick, MD ! As a member of our team, you can look forward to a culture that supports teamwork, cultivates a healthy work environment, and affords an opportunity for unlimited career growth. Hours of Work: 4pm - 12am; Wednesday through Sunday (Monday and Tuesday off); or 12am - 8am; Wednesday through Sunday (Monday and Tuesday off) Responsibilities will include: Receiving alarms generated by our systems and reporting them to our customers Responding to customer calls and service requests Creating tasks and dispatching team members to resolve customer issues Performing very basic troubleshooting of building automation systems Qualifications and Competencies: 3+ years of experience in customer service, call center or dispatching Prior mechanical or building automation experience is a plus, but willing to train the right candidate Must be able to work in a team environment Possess strong customer service skills Possess strong computer skills Possess strong problem-solving skills Strong written and verbal communication Professional telephone manners Benefits Include: Competitive Hourly Wage Company training for your role Medical, Dental, Vision, Life, and Disabilities Insurance Flexible Spending Account 401(k) with Company Match Paid Time Off (PTO) and Paid Holidays

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