Customer Care Specialist

Bacchus Importers
Annapolis, MD
Oct 15, 2021
Oct 18, 2021
Accountant, IT
Full Time
Overview: The Customer Care Specialist is responsible for providing world class service in a call center environment by processing incoming orders and resolving customer inquiries in a courteous and professional manner to support the sale and marketing of our supplier brands. Responsibilities: Ensure that sales are captured by responding to customers and entering orders accurately and efficiently in Navision. Ensure customer inquiries are successfully resolved through the use of multiple customer support tools (including conducting research in Navision and/or contacting Business Managers and Market Directors as appropriate). Maintain world class standard by successfully performing against department scorecards and metrics. Identify and seek to continuously exceed service requirements of markets by building and managing relationships with customers and contacts in each market. Establish and maintain world class customer relations by developing a rapport and actively listening to gain more information where necessary by providing consultative support and recommendations. Identify and evaluate opportunities to increase customer retention, maintain customer confidence and protect operations by keeping information confidential, and sustain satisfaction by suggesting alternatives to out of stock or limited quantity items and informing customers of available deals, etc. Supports sales reporting. Other duties as assigned. Qualifications: High school diploma or equivalent required. 4-year college degree in related field (ie Sales, Marketing, Business Administration) preferred 1-2 years previous success in a customer service role strongly preferred Experience in consumer products or distribution industry preferred EEO Statement: Breakthru Beverage Group is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information and other legally protected characteristics. The EEO is the Law poster is available Here , if you need a reasonable accommodation because of a disability for any part of the employment process, please call (708) 298-3536 and let us know the nature of your request and your contact information. Category: Customer Service

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