HPLC / LCMS Service Engineer

Shimadzu Scientific Instruments
Columbia, MD
Oct 15, 2021
Oct 18, 2021
Engineer, IT, QA Engineer
Full Time
Job Details Description Shimadzu Scientific Instruments is hiring an HPLC / LCMS Service Engineer to be responsible for the testing, repair, maintenance and installation of HPLC / LCMS Products sold by Shimadzu Scientific Instruments anywhere within the company's market area. Specific testing responsibility is to provide support for the in-house testing and configuration of HPLC and LCMS Products. This position is based at our headquarters in Columbia, MD. The individual in this position is responsible for a wide variety of service related support functions including, but not limited to, the repair, maintenance, and installation of Shimadzu Products. Additionally, responsibilities include the training and support of regional staff and less experienced personnel, as well as, other related duties that may be assigned from time to time. This position is responsible for the testing, repair, maintenance and installation of HPLC / LCMS Products sold by Shimadzu Scientific Instruments anywhere within the company's market area. Specific testing responsibility is to provide support for the in-house testing and configuration of HPLC and LCMS Products. ADDITIONAL FUNCTIONS INCLUDE, BUT ARE NOT LIMITED TO: The testing, repair, maintenance and installation of HPLC / LCMS products sold by Shimadzu Scientific Instruments or its representatives. Providing technical service training to customers, service and technical support personnel. Accurate documentation and reporting of all repairs and product failures and when applicable providing design change and improvement recommendations. Assist in the development of preventative maintenance procedures for Shimadzu products as required. The maintenance and control of repair parts inventories within the position's assigned region in accordance with the administrative policies as defined by the Service Center in Columbia, Maryland. Providing customers and other personnel with the necessary technical support (phone, fax, email, etc ) and documentation required to affect instrument repairs, maintenance and installations. Repairing instruments returned to the Columbia Service Center in a timely manner and provide support to less experienced service personnel in performance of the same. Travel as required to provide service support to customers and other SSI personnel. Timely submission of all required paperwork and reports. Ensure the distribution and implementation of technical bulletins. Communicate with Japan and if necessary travel there to receive advanced training. Be the technical expert, within the service department at Corporate and with Field Engineers, regarding repairs and installation of HPLC / LCMS instrumentation. SCOPE: This position's primary focus is to provide quality, efficient service to our customers and to support the other Service, Technical Support, and Sales & Marketing staff in the performance of the same. Will work directly for the Service Product Manager responsible for HPLC / LCMS and will work in conjunction with Shimadzu Biotech Service Management as needed. KNOWLEDGE REQUIREMENTS: CASUAL WORKING THOROUGH Training Methods Report Preparation Instrument Repair & Maintenance Computer Hardware Use of Electronic Test Equipment Computer Literate Use of Hand Tools Chemistry theory related to HPLC / LCMS Product Knowledge - HPLC / LCMS Application/Methods Knowledge -HPLC / LCMS Chromatography / MS Software Customer Service Skills Lab Procedures & Safety Measures Ability to read and interpret Chromatograms HPLC / LCMS Standards/Solutions PROBLEM SOLVING REQUIREMENTS: Incumbent must be proficient at effectively troubleshooting and resolving instrument problems, performing installations, and providing, when necessary, customer and staff training. Incumbent must also be capable of successfully running standard samples, read and interpret the chromatograph displayed to determine if the instrument is functioning properly. Must be able to resolve basic applications/method development issues related customer problems, through exercising independent discretion and judgment based on learned industry scientific knowledge and company policies/protocol. EDUCATION AND/OR EXPERIENCE REQUIREMENTS: A bachelor's degree in Chemistry or a closely related field is required. Incumbent must have at least five years of field exposure supporting HPLC / LCMS instrumentation which includes - maintenance, repair, applications/standards, method development and technical support/training. PHYSICAL DEMANDS: Frequent lifting or with other means for movement of instrumentation/parts. May include frequent bending, standing, stooping, walking, talking, sitting/driving for long periods of time and pulling/pushing of instrumentation/parts can also be expected. Incumbent must be able to lift 20 pounds routinely throughout the work day. Incumbent must have use of hand to finger senses, to use and grasp hand tools to repair instrumentation. Specific vision abilities required by this job include close vision, distance vision, peripheral vision and depth perception. SAFETY/PERSONAL PROTECTIVE EQUIPMENT: Position is required to maintain proper housekeeping and safety standards particularly, lab safety protocol. Proper use of personal protective equipment and safety devices as required by the Corporate Safety Document policies and procedures and/or customer dictated policy. Shimadzu Scientific Instruments, Inc. is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status. Qualifications Skills Required Instrument- GC Expert Instrument- HPLC Expert Service Expert Technical Support Expert Education Preferred Associates or better in Electronics Technology. Bachelors or better in Chemistry or related field. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)