Store Manager

Employer
CustomInk
Location
Bethesda, MD
Posted
Oct 15, 2021
Closes
Oct 18, 2021
Ref
145892685
Industry
Retail
Hours
Full Time
How you'll make a difference: You're a coach, community activator, proactive consultant, educator, and think like a local business owner. You'll lead the Store teams in creating excitement around Custom Ink in the surrounding local community and with store visitors to increase brand awareness, while advocating for the development of our Store team members. You'll help create excitement around Custom Ink in the surrounding community and for visitors to the store to increase brand awareness. You understand that Custom Ink is dedicated to delivering a WOW! customer experience and know that it starts with genuine interaction and builds into a long-term relationship. You'll report to the Regional Manager. You'll be trusted to: As a Store Manager, you'll be our customers' Custom Ink guide from beginning to end, working to satisfy their custom gear needs all while building relationships that keep them coming back again and again. Additionally, you'll cultivate an engaged, motivated team, recruit and hire top talent and maintain appropriate staffing levels. You'll strive towards achieving store sales goals and other KPIs and ensure the team is connected to these goals. You will drive proactive outreach efforts for both yourself and the store team in order to build new long lasting relationships. How you'll be evaluated : Convert warm leads and cold calls into new and repeat orders Ensure stellar customer service throughout our entire process Meet Store revenue goals Guide our local outbound outreach program Store Performance, Team Satisfaction & Retention (Sales / KPIs, Overall team engagement, and team satisfaction) About You: If the following sounds like you, apply at Custom Ink today! You have a passion for driving relationship-based sales with the long-term outcome of repeat business and customer loyalty. You follow up with customers and use their feedback to promote sales You are an active, visible leader; inspiring, motivating, directing, and coaching others You comfortably and proactively reach out to customers by phone, email or in-person Demonstrated ability to set standards, hold team members accountable while providing and receiving quality feedback You maintain a sense of strong business acumen through continuous curiosity around our metrics with a commitment to driving better results to grow the business You have a true love for the local community. You seek and discover ways to work with our Fundraising Team and participate in key events in the community to enhance brand awareness You are knowledgeable when it comes to computers and technology. Bilingual - Spanish speakers a plus The Perks! Working for a nationally & locally recognized top employer with competitive pay, benefits, and perks 15 paid days off in your first year. Bumps up to 25 in your second! Plus major holidays. Low premiums and copays for medical and dental with no in-network deductible Free vision insurance Fun Custom Ink apparel and accessories T-shirts and jeans welcome! Extensive and thorough initial training to set you up for success Ample opportunities for learning and development both inside and outside of the store channel. Looking for a discount on a bunch of items ranging from health, home, travel, auto and more? We offer a Perks at Work program to all Inkers. In addition, you must share our company values - practicing the Golden Rule, taking Ownership, and driving and embracing Innovation. Please submit a letter of interest with your application. CustomInk, LLC (""Custom Ink"") is an Equal Opportunity Employer. We celebrate diversity in all forms and are committed to maintaining a discrimination-free workplace that treats applicants and employees with dignity and respect. Our employment process is conducted without regard to race, color, religion, nationality or ethnic background, sex, pregnancy, sexual orientation, gender identity or expression, age, disability, protected veteran status, genetic information, or other attributes protected by state, federal, and local law. Custom Ink uses E-Verify to confirm the employment eligibility of all new team members. To learn more about E-Verify, including your rights and responsibilities, please click here . Read about our commitment to the safety of our team members during COVID-19 here .