Work from Home - Inbound Customer & Technical Support

S&P Data LLC
Baltimore, MD
Oct 15, 2021
Oct 18, 2021
Full Time
Inbound Customer and Technical Support Agents (Work from Home) Do you have a passion to solve customer problems and the need to understand why things are done the way they are done? Come to S&P Data Digital and use your super-power active listening skills to uncover customer needs and problems so that we can find the perfect solutions for them! We are hiring full-time customer and technical support agents to take incoming calls from clients and resolve their general customer service and technical-related concerns. In addition, you will also make sure that the customers are getting the best value for all their products and services. Experience in technical or a call center environment (nice to have, but not required) Excellent listening, verbal, and written communication skills Flexibility to work varying shifts or additional hours as required by business needs Solid computer skills and an aptitude for learning new software Dedicated workspace that is distraction free Laptop/desktop with a hardwired connection to a modem (min 4GB memory, Windows 1 operating system, antivirus software, antispyware software, second monitor and 10up/3down internet speed) USB Headset with microphone What you will be doing: Strive to understand customer's situation and recognize the customer's needs Maintain a high level of competition and product knowledge Provide quality service that will exceed customer expectations Maintain a high level of confidentiality Accurately document customer interactions within the appropriate systems Apply techniques offered in training and ongoing coaching for continuous improvement towards performance targets. What's In It For You? Important Details: Work week of 40-44 hours Shift timings are between 5 AM and 11:30 PM EST Monday to Sunday. Base wage $12.00/hour PLUS uncapped bonuses and incentives (average over $14.00/hour after bonus) What we offer: Work from Home Opportunity to earn additional Incentives/Prizes Fun office culture. Employee engagement activities, Employee recognition and achievement milestones We have Great Benefits: HEALTH + DENTAL + VISION (We've got you covered!) There is plenty of room for GROWTH We will provide you with fully PAID training **Please note: S&P does not use telegram as a tool to conduct interviews, additionally we do not ask for sensitive information using a texting tool. Our interviews are conducted using zoom or in person.**