Risk Management Claims Representative

MGM Resorts International
Herald Harbor, MD
Oct 15, 2021
Oct 18, 2021
Full Time
Location: National Harbor, Maryland PRIMARY PURPOSE: As a Claims Representative I, you will be responsible for investigating and assessing damage and loss claims. PRINCIPAL DUTIES AND RESPONSIBILITIES: Daily claim review and accurate entry of required claim data into claims database system same day as receipt of assignment Communicate with claimant and any other involved persons within appropriate time frame to obtain any missing information not contained in claim Investigate and assess property damage and property loss claims, and review applicable documentation to substantiate value of reported loss Maintain appropriate and sufficient reserves in recognition of potential financial exposure of claim, post accurate and timely claim payments in database system until claim is resolved Evaluate investigation results and make determination as to extent of company's liability, if any Provide clear, timely verbal and/or composed written communication to all relevant parties Negotiate and resolve claims in a fair and equitable manner, within designated authority level, in compliance with company's settlement practices, policies and procedures and conferring with management for any recommended settlement outside authority level Maintain organized claim files, up-to-date claim notes in database system with appropriate diaries to allow for proper and timely progression of claim Perform other job-related duties as requested KNOWLEDGE, SKILLS, AND ABILITIES: Working knowledge and ability in active listening and critical thinking, diplomacy and problem solving skills Working knowledge of the principles of property casualty insurance policies Strong reading, written comprehension as well as writing skills Strong negotiation skills to reconcile differences and bring resolve to claims in an expeditious and cost effective manner Proficient knowledge, ability and skills in claims database systems, varied computer systems and applications including but not limited to Microsoft Windows - Outlook, Word, and Excel. Excellent organizational skills to function effectively under time constraints and within established deadlines, with particular attention to detail Excellent customer service skills and interpersonal skills to effectively communicate with all business contacts MINIMUM REQUIREMENTS: High school diploma or equivalent Two (2) years of property and casualty claims handling experience Work varied shifts, to include weekends and holidays PREFERRED: One (1) year of experience in gaming and/or hospitality industry Experience working in a similar resort setting