Restaurant Manager

Hilton Washington DC Nat'l Mall Wharf
Washington, DC
Oct 15, 2021
Oct 18, 2021
Full Time
The Restaurant Manager is responsible for the overall operation of the Restaurant and Bar. The Restaurant Manager reports to the Food & Beverage Manager and enforces all hotel policies including, but not limited to employee appearance, attendance and punctuality, service standards and completion of job duties. The Restaurant Manager holds regular department meetings to institute promotion and incentive programs in the Restaurant/bar and Fresh Connect. This position requires the Restaurant Manager to be on the floor of the restaurant/bar approximately 75% of the time while assisting with guest service in any way possible. A flexible schedule is a must and the Restaurant Manager will be required to work day and/or evening shifts on weekdays, Holidays and weekends. Some overtime may be required. All schedules are based on business needs. JOB DUTIES RESTAURANT AND FRESH CONNECT OPERATIONS Coordinate all aspects of large groups with reservations in the restaurant/beverage. Responsible for reservations on holidays. Set up and monitor regular contests and promotions. Assist with implementation of special promotions. Conduct inspections of work areas regularly and address items that need attention. Staff Management Hold a pre-shift meeting with staff prior to reporting to stations. Be prepared for each daily activity and review any variations with management and staff. Work shifts are covered with adequate staff, ensure correct staffing during peak periods and high occupancy. Communicate daily with department managers and MOD to assure consistency and pass on pertinent information. Consistently monitor the performance of associates on an on-going basis and provide feedback. Reward, discipline and document associate performance and provide timely counseling. Address associate complaints and resolve problems. Supervise the staff and handle any associate situation. Properly handle all administrative work with regard to interviewing, hiring, performance appraisals and terminations of staff. Select qualified, goal and service oriented individuals and develop these individuals with clear guidelines to associates. Ensure staff is properly groomed and uniformed at all times. Ensure work area cleanliness is maintained at all times. Issue daily and weekly cleaning assignments to include side work duties. Maintain efficiency in the operation of the staff in a high standard of quality of service and courtesy, bringing total satisfaction to our guests and the hotel. Maintain close control and inventory of uniforms, supplies, and equipment. Conduct frequent hospitality audits to ensure the staff are conducting themselves in the manner appropriate for the department. Ensure service standards are in place. Maintain a complete and accurate set of logs. Prepare and submit accident or injury reports when needed. Be a team player and encourage the teamwork attitude among staff. Ensure all guests who experience a problem receive an appropriate response, any promised compensation is delivered, and an appropriate follow up in a timely and professional manner. Carries out supervisory responsibilities in accordance with Hotel policy and applicable laws. Plan, assign and direct work of associates. Promote open channels of communication between all hotel departments. Training Ensure all associates are safety conscious and trained in safe work practices. Have a thorough knowledge of hotel fire regulations and policy, accident reports, safety programs, and what the direct duties are in relation to each; ensure that all associates are properly trained in these procedures. Implement proper training program and control the training of the staff to top efficiency and in accordance with Hilton DC National Mall policies. Facilitate new hire training. Facilitate departmental training modules; continually monitor, evaluate, and revise training content to reflect changes in the process; address the needs identified by associates. ADMINISTRATIVE Accountable for the financial performance of the department. Prepare and control hotel budget for the department. Monitor departmental, payroll and supply expenses in accordance with budgetary goals. Holds department meetings and attends inter-departmental meetings. Be familiar with the operating procedures of all other areas of the hotel, cooperating fully and in a friendly manner with those areas to assure customer satisfaction. Route associate commendations received from guests to the person responsible for assembling the daily packet. Notify management of any pertinent information related to shift activities. Determine the requirements for and the follow up on special groups, VIPs, etc. Participate in Hotel Manager on Duty Program. Follow supervisor's instructions and completes other duties as directed or assigned. JOB REQUIREMENTS: High school graduate. Some college preferred. Must have 2 years assistant restaurant manager experience of similar capacity of 23,000 sq. ft. meeting space and 367 rooms. ServeSafe and DC Food Safety Certification required. TIPS certification required. Some Micros experience preferred. Strong leadership skills and has the ability to apply them. Establish goals and objectives to improve the department. Ability to understand Guests' service needs. Ability to be well organized, maintain concentration and complete all work assigned. Ability to focus attention to performance of tasks despite frequent, stressful or unusual interruptions. Ability to converse calmly with irate Guests', co-workers or supervisors in sometimes tense situations. Ability to perform job functions with minimal supervision. Ability to work cohesively with co-workers and other departments as part of a team. The Hilton DC National Mall provides equal employment and affirmative action opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disability. If you need accommodation for any part of the employment process because of a medical condition or disability, please send an e-mail to to let us know the nature of your request. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)