Member Support Representative

Mclean, VA
Oct 15, 2021
Oct 18, 2021
Full Time
Excellent new opportunity for Member Support Representatives to provide mission-critical identity verification support to a fast-growing leader in their industry is revolutionizing digital identification security. Their Member Support organization spans multiple units covering a breadth of technical, video, and email-related support opportunities. Our client is looking for candidates passionate about customer service, taking identity security seriously, and joining a thriving, fast-growing startup where there are multiple opportunities for upward mobility. This is a full-time direct-hire position with the possibility to earn up to $50,000 in your first year! Responsibilities: +Provide timely, accurate, and efficient service to our customers via email and/or video chat +Verify member identification and follow verification procedures +Work with other members to troubleshoot verification issues and provide a working solution +Assist in documentation and playbook updates as necessary Qualifications: +Previous experience in customer service based role +Intermediate to advanced computer skills, including proficiency and multi-tasking abilities with browsers, search engines, and operating systems +Excellent written, verbal, and interpersonal skills +Ability to execute multiple tasks simultaneously in a fast-paced, high-volume work environment +Passion for delivering excellent customer service experiences +Strong initiative, can-do attitude, and work ethic +Excellent time management skills and attention to detail +Flexibility to work nights, weekends, and holidays as needed +Comfortable being on video +Willingness and ability to train in-person at our Tyson's Corner office + Ability to pass a background check AppleOne is proud to be an Equal Opportunity Employer. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment qualified applicants with arrest and conviction records. 0-1 years