Our Lead Cell Phone Repair Technicians keep T-Mobile customers connected by engaging with them to explore device issues, repairing mobile devices and determining warranty adjudication. You'll work inside a T-Mobile store and be the face of Assurant's in-store operations, delivering our award-winning personalized customer resolution experience and serving as a technical support resource. Responsibilities Serve as a technical leader to other technicians in store and across our network Resolve customer issues relating to equipment problems by repairing phones, tablets and other consumer electronics Engage with and assess customer device needs to deliver outstanding service Repair smart phones by utilizing tools and processes to triage, determining the most effective method to repair then repairing the device Meet or exceed key performance objectives, including service and repair metrics Manage repair inventory involving new parts, recording inventory volumes and tracking parts Complete regular technical and non-technical coursework in curriculum path within the required timeframes, including device certifications and required skill certifications (initial coursework as well as ongoing training) Supervises between 2 - 5 technicians Requirements 3 year of experience with product service support or troubleshooting electronics 1 year of face-to-face customer service experience 1 year of supervisory experience Requires willingness to work flexible schedule, including evening and weekend hours as well as holidays Knowledge of mobile devices and operating systems High School diploma or equivalent Strong oral and written communication skills Strong teamwork and collaboration skills Basic knowledge of Microsoft Office Any wireless device repair certifications are a plus (ie, Apple Certified Technicians, CTIA WISE Certifications) How We're Different We're offering a $1,000 sign-on bonus We start you with training so you can be an expert in device repair and provide a superior customer experience We pay for you to become an Apple Certified iOS Technician and a Level 2 WISE Certified Technician We provide excellent compensation, monthly bonuses and retirement programs Your medical benefits begin on your first day We provide tuition reimbursement available after 6 months We deliver exceptional paid time off