Service Manager

Trek Bikes
Woodbridge, VA
Oct 16, 2021
Oct 18, 2021
Full Time
*A bit about us* Trek is an awesome place to work, with amazing benefits for all employees. We build only products we love, provide incredible hospitality to our customers, and change the world by getting more people on bikes. When youre on our team, youre taken care of, encouraged to learn and grow, and given lots of opportunities to do so. Give us your best, and well give it right back. Sound pretty sweet? Then come join us! *What youll do* As Service Manager, youll be the operations lead for your stores Service Centerand youll be the one whos ultimately accountable for all decisions relating to workflow, staffing of mechanics, and KPIs to ensure every customer has the best experience. Youll be the primary service advisor at the shop, integrating the sales and service experience, while holding your team accountable for delivering Treks signature hospitality. That means youll need to be a great communicator and leader who knows how to get the best out of your colleagues. Youll train your team, engage with customers to recommend the right service at the right time, manage and control service costs, keep service orders organized, ensure a clean and efficient department and take an active lead in ensuring the right bikes are built and delivered to the sales floor and your customers. Excellent communication skills are a must, as you will manage all communication from the Service Department to customers and write more than 50% of the work orders for the shop. This role is right for someone with high energy and a constant learning engine who can see the forest and the trees. Youll be challenged to develop your employees, find efficiencies by reviewing service reports, and anticipate your shops needs so both the service and sales teams are set up for success. *What youll bring to the team* * A positive, pitch-right-in attitude and motivation to help every customer find what they need * Fantastic hospitalitya warm, approachable manner, great listening skills, and a drive to help in any way you caneven on the toughest, busiest days * Great leadership skills and the ability to motivate and develop future leaders * Ability to plan effectively and stay a step ahead of your shops needs * 3+ years of bicycle service center experience * A commitment to delivering the best possible experience for every customer * An active learning engine and willingness to attend Trek Service classes in Waterloo, WI * Proactive approach to staying up to date on industry changes and trends

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