Fishman Flooring Solutions, an industry leader and voted a Top Workplace for 2019 and 2020, is searching for the next great addition to our office team in Baltimore, MD. This Customer Service position is a fantastic opportunity to make an impact with a growing, but stable, 100% employee owned company. The Customer Service position places a high emphasis on delighting the customer.Fishman Flooring Solutions offers employment with a family-oriented organization in business for more than 100 years, and a competitive benefits package. Just some of the benefits include: health/dental/vision insurance; paid time off, holidays; profit sharing bonus plan; retirement/401k; and employee stock ownership plan.Position will be remote, with part time office hours available in the future.The ideal candidate will possess:Flooring experience preferredExperience with operating in a customer service capacity to assist sales staff and customers with orders, purchases, questions and problemsAbility to receive and enter orders, resolve challenges, track orders and shipment status, process returnsExperience in multi-tasking in a high-volume customer service call centerHigh level of interpersonal and communication skillsBasic computer proficiency and excellent data entry skillsApply now to be considered for this outstanding opportunity to grow with Fishman Flooring Solutions!ExperienceRequired3 year(s): Customer ServicePreferredFlooring experience/knowledgeEducationRequiredHigh School or betterBehaviorsPreferredEnthusiastic: Shows intense and eager enjoyment and interestDedicated: Devoted to a task or purpose with loyalty or integrityTeam Player: Works well as a member of a groupDetail Oriented: Capable of carrying out a given task with all details necessary to get the task done wellMotivationsPreferredAbility to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organizationWork-Life Balance: Inspired to perform well by having ample time to pursue work and interests outside of workJob Security: Inspired to perform well by the knowledge that your job is safeGoal Completion: Inspired to perform well by the completion of tasks