Sr. Manager, Maintenance and Operations (North)

WSSC Water
Gaithersburg, MD
Oct 04, 2021
Oct 18, 2021
Specialty Trades
Full Time
The Sr. Manager, Maintenance and Operations (North) plans, directs and manages all work activities, functions and operations of water distribution and sewer collection systems in the northern zone of WSSC Water's sanitary district. The leader is responsible for the overall delivery of water to our residential and commercial customers, the collection of all sanitary sewer and the installation of all meters in the northern zone.Essential FunctionsSupervises approximately 70 employees including selecting or recommending selection, training, assigning and evaluating work, counseling, disciplining, and/or termination or recommending terminationPlans, directs, and coordinates the work of staff that are responsible for the maintenance and repair/replacement of the water distribution and wastewater collection systems in a specifically defined geographical area of the sanitary district; takes actions to adjust work, staffing and operations to meet daily workload demandsDirects after-hours emergency efforts in the maintenance and repair of the collection and distribution systems to provide 24-hour/day response and service to customersResponsible for coordinating and assisting in shutdowns and other construction activities associated with development projects from other departments and/or divisionsFacilitates the group in dealing with the investigation of requests for the support services group, including complaints such as water leaks and sewer stoppages; resolves the more complex customer or employee complaints/problems; works with other WSSC Water Utility Services and customer service associates to respond to customers related to water/sewer systems and operationsPrepares and maintains necessary records, budgets, correspondence, and reports relating to the activities of the group; collects, analyzes and monitors data in support of organizational benchmarks and business goalsOversees contract management staff to assure delivery of individual projects in accordance with established WSSC Water goals, policies and proceduresPractices open two-way communication with employees making sure they are informed regarding WSSC Water matters such as vision, mission and company goals; serves as a mentor to employees regarding their development in order to set career expectations that are beneficial to both employees and WSSC WaterAttends appropriate meetings with WSSC Water stakeholders internally and externally. Including local, state and federal agencies or municipalitiesDevelops operating policies, procedures and objectives to maintain high standards of quality service and efficiencyOversees compliance with safety rules and regulations in accordance, but not limited to OSHA, the State of Maryland, and WSSC WaterDrives a vehicle to conduct WSSC Water businessOther FunctionsWorks in concert with the Communications & Community Relations Office to address community and media concerns regarding broken water mains, sanitary sewer overflows and discolored water complaintsWorks with and assists others within engineering, plant operations and Utility Services in the review of design plans and specifications, construction projects, as well as maintenance to the water and sewer systems as needed to assure that the systems are operating and functioning optimallyServes as Acting Director, Utility Services when designatedPerforms other related duties as requiredWork Environment And Physical DemandsBusiness casual office environment with some field workRequired Knowledge, Skills, And AbilitiesComprehensive knowledge of the methods and procedures used in the maintenance of water distribution and wastewater collection operationsComprehensive knowledge of the occupational hazards and safety precautions of the workAbility to use effective techniques of supervisionKnowledge of computer equipment and software related to the assignmentComprehensive knowledge of the principles and practices of civil/sanitary engineeringComprehensive knowledge of planning, design and construction contract administrationComprehensive knowledge of the materials, equipment tools and work practices used in the reading, repair and maintenance of commercial and residential water metersGood interpersonal skills in conflict resolution related to union and non-union employeesAbility to plan, participate and direct the work of teams consisting of professional engineers, inspectors, support staff, contractors, architect/engineers and other staffAbility to plan, direct, and coordinate complex and difficult maintenance projects and programsAbility to effectively present ideas and reports both verbally and in writingAbility to establish and maintain effective working relationships with employees and the publicMinimum Education, Experience RequirementsBachelor's degree in Civil, Mechanical, Sanitary, or Environmental Engineering or related field8+ years experience in water/sewer utility systems or meter maintenance in a large-scale facilities/utilities infrastructure3+ years of management experienceORHigh School diploma or equivalent12+ years experience in water/sewer utility systems or meter maintenance in a large-scale facilities/utilities infrastructure3+ years of management experience

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