OverviewAre you looking to take your career from good to great? As an employee of PenFed, every day is an opportunity to thrive, and be part of a team working to ensure our organization is providing world class service to our members, employees, and our communities. We exist to help our members realize their full potential, educate and encourage their dreams, and make every effort to follow our mission and help our members "do better." Joining PenFed is more than being an employee; it's about being a part of the PenFed family.PenFed is hiring an Engineer III, IT Employee Experience Technology at our McLean, Virigina location. The primary purpose of this job is to lead engineering specific activities on enterprise infrastructure systems, services and applications. Responsibilities include, but are not limited to, system design; standards-based implementation, capacity planning, systems integration, process / procedure development and refinement, and technical support.ResponsibilitiesReasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This is not intended to be an all-inclusive list of job duties and the position will perform other duties as assigned.Provide technical knowledge in the planning, configuring, deployment, and management of SharePoint Online and TeamsQuickly troubleshoot, analyze, and resolve SharePoint online and Teams related issuesResponsible for the continuous improvement and management of change affecting SharePoint Online, Microsoft Teams, and other Microsoft 365 services, including typical system administrative activities such as site creation, site administration, and issue resolution.Implement governance and lifecycle management for SharePoint Online and TeamsProactively identify and help resolve issues or problems before they become criticalDevelop, maintain, and audit all SharePoint online and Teams related documentation as it relates to configuration, processes, service records, administration manuals, job instructions, support contacts, etc.Provide knowledge transfer and operational documentation to colleagues and develop resources to train support personnel to provide Tier I support to end usersWork with vendors, management, and other stakeholders on collaboration platform initiatives and any service-related escalationsGenerate and maintains SharePoint artifacts such as SOPs, architecture, and configuration specific documentsQuickly troubleshoot, analyze, and resolve SharePoint online and Teams related issuesResponsible for the continuous improvement and management of change affecting SharePoint Online, Microsoft Teams, and other Microsoft 365 services, including typical system administrative activities such as site creation, site administration, and issue resolution.Implement governance and lifecycle management for SharePoint Online and TeamsProactively identify and help resolve issues or problems before they become criticalDevelop, maintain, and audit all SharePoint online and Teams related documentation as it relates to configuration, processes, service records, administration manuals, job instructions, support contacts, etc.Provide knowledge transfer and operational documentation to colleagues and develop resources to train support personnel to provide Tier I support to end usersWork with vendors, management, and other stakeholders on collaboration platform initiatives and any service-related escalationsGenerate and maintains SharePoint artifacts such as SOPs, architecture, and configuration specific documentsResponsible for leading the infrastructure engineering initiatives.Comply with Incident Management and Change Management procedures and reporting practices.Maintain up-to-date detailed knowledge of the IT industry as it relates to the technologies identified as primary responsibilities including awareness of new or revised solutions and improved processes.Develop and maintain up-to-date baselines for the secure configuration and operations of all in-place systems.Assist junior and subordinate staff in researching technical problems and complex designs in order to develop staff capabilities.Participate in on-call 24x7 support as needed in the event of system outage or failure.QualificationsEquivalent combination of education and experience is considered.Bachelor's Degree in related field is required.Minimum of ten (10) years of related work experience is required that provides the necessary skills and knowledge to perform all the essential job functions. In lieu of a degree, combination of education and relevant experience may be considered.Experience in SharePoint/Teams system administration, reviewing logs, troubleshooting issues and experience maintaining SharePoint farms.Knowledge of Third-Party SharePoint on-prem to SharePoint Online migration toolsExperience with setting up and maintaining SharePoint Online in hybrid-mode.Experience in SharePoint site and data governanceExperience in evaluating current business processes and determining technical solutions using SharePoint to improve those processesExperience and familiarity with setting up and controlling external collaboration in SharePoint Online (B2B, B2C)Good working knowledge of PowerShell preferredGood working knowledge of Security/Compliance best practicesExperience leveraging Microsoft Technologies, including XML, and SQL ServerAWS Experience is a plusStrong understanding of Network, Compute, Storage, Cloud and End-User technologiesStrong understanding of System design and integration with a thorough familiarity with multi-tiered application architecture and public, private, and hybrid cloud technologies.Strong interpersonal, problem solving and multi-tasking skills desired.Must be able to present system designs for user approval at formal reviews.Strong problem solving and analytic skills.Strong communication, documentation, and time management skills.Supervisory ResponsibilityThis position will not directly supervise employeesLicenses and CertificationsThere are no additional licenses and/or certifications required.Work EnvironmentWhile performing the duties of this job, the employee is regularly exposed to an indoor office setting with moderate noise.*Most roles require working in an office setting with moderate noise and the ability to lift 25 pounds.*TravelAbility to travel to various worksites and be on-call is required.Special Message Regarding COVID 19PenFed is continuing to hire and train exceptional individuals to help us serve our 2 million members both here and around the world. In light of the current situation with novel coronavirus (COVID-19), we have modified our hiring, onboarding, training, and deployment protocols in order to comply with current local and state guidance around social distancing.About UsEstablished in 1935, PenFed today is one of the country's strongest and most stable financial institutions with over 2 million members and over $26 billion in assets. We serve members in all 50 states and the District of Columbia, as well as in Guam, Puerto Rico and Okinawa. We are federally insured by NCUA and we are an Equal Housing Lender. We are available to members worldwide, via the web, seven days a week, twenty-four hours a day.We provide our employees with a lucrative benefits package including robust medical, dental and vision plan options, plenty of paid time off, 401k with employer match, on-site fitness facilities at our larger locations, and more.Equal Employment OpportunityPenFed management will maintain and observe personnel policies which will not discriminate or permit harassment or retaliation against a person because of race, color, creed, age, sex, gender, gender identity, gender expression, religion, national origin, ancestry, marital status, military or veteran status or obligation, the presence of a physical and/or mental disability or medical condition, genetic information, sexual orientation, and all statuses protected by applicable state or local law in all recruiting, hiring, training, compensation, overtime, position classifications, work assignments, facilities, promotions, transfers, employee treatment, and in all other terms and conditions of employment. PenFed will also prohibit retaliation against individuals for raising a complaint of discrimination or harassment or participating in an investigation of same.PenFed will also reasonably accommodate qualified individuals with a disability so that they can apply for a job or perform the essential functions of a job unless doing so causes a direct threat to these individuals or others in the workplace and the threat cannot be eliminated by reasonable accommodation or if the accommodation creates an undue hardship to PenFed. Contact human resources (HR) with any questions or requests for accommodation at 240-224-4256.#LI-TO1