Customer Service Assistant

Employer
Shibuya Hoppmann
Location
Manassas, VA
Posted
Oct 15, 2021
Closes
Oct 18, 2021
Ref
147290552
Function
Customer Service
Industry
Other
Hours
Full Time
Shibuya Hoppmann Corporation, a global manufacturer of automated packaging machinery, is looking for an entry level Customer Service Assistant in our Manassas, VA headquarters. This position is focused on providing excellent customer support involving both spare parts and supplies for company business.Responsibilities:Provide timely professional phone, e-mail and internet communications for service and/or spare parts needsHelp to obtain updated costs and lead times from suppliers and parent organization and promptly and accurately provide quotations to customersAssist with shipping/receiving, invoicing and trip/expense report processing for service/spares related itemsProvide purchasing support for suppliesAssist with import/export paperwork for shipmentsUpdate customers with order statusAssist with inventory controlOther duties as assignedQualifications:Must be comfortable, willing and able to proficiently engage with customers, suppliers and associates in person, on phone, via e-mail, internet, formal correspondence, etc.Must have computer experiences (Microsoft, Internet, etc.)ERP experience a plusBe comfortable working with global customers/suppliersBe organized, detail oriented and be a team playerBe responsible and accountableCustomer Service experience preferredMust pass background check and pre-employment physical including drug screenMust be authorized to work in the United StatesMust be able to lift up to 30 pounds unassistedFull Time Employee BenefitsFull time employee benefits include medical insurance, dental insurance, 401k plan, life insurance, long term & short term disability insurance, paid vacation and holidays.All new hires are subject to a pre-employment background check, credit check, and a pre-employment physical (including drug & alcohol screening).For consideration, please send cover letter and resume to:E-mail: hr@ (preferred)or to:Shibuya Hoppmann CorporationAttn: Human Resources Manager7849 Coppermine DriveManassas, Virginia 20109

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