Old Town Pour House | Bottleneck Management
Gaithersburg, MD
Oct 02, 2021
Oct 18, 2021
Full Time
Job Title: HostReports To: General ManagerDepartment: FOH OperationsHours of work:Ability to work a variable schedule, including weekends.Organizational OverviewBottleneck Management operates vibrant, high-energy, approachable restaurants in the most dynamic neighborhoods and locations. From the start, weve been about genuine people and genuine hospitality. Weve grown into a crowd-pleasing hospitality juggernaut while continuingto hold our core values close to our hearts. We offer a fun and supportive working environment, with competitive salaries, insurance, 401k, vacation, paid sick days and generous restaurant discounts.Core ValuesUnderstand the wants and needs of othersSupport others through words and actionsEmpower each team member to excelEnjoy each other, our guests and our time at workWe believe its our people that make us strong, so were committed to finding driven, hospitable, upbeat and intelligent teammates. Whether its in our home office or our restaurants, we put hospitality first, like excellent hosts at a party.Career DevelopmentRed Shirt Program:Restaurant employees are eligible to enroll in our career advancement program. We value our staff and know the benefits of promoting from within. Whether you see your restaurant job as a stepping stone, or as your career path, were here to help you achieve your goals. Many of our managers have been promoted from within. Our Red Shirt program is a way for our team members to grow as industry professionals, building our bench with the next wave of talented players.Position SummaryOur Hots are a key part of our team, and critical to providing genuine hospitality. They are energetic, excited to grow in the hospitality industry and care about their team. The Host greets all guests with genuine enthusiasm and warmth upon arrival, informs guests of their wait time, enters guest names into the computer system, shows guests to their table and bids guests farewell as they leave. Additionally, the Host cares for our guests by refilling beverages and performs light housekeeping duties such as cleaning glass and menus, and ensuring restrooms are clean, stocked and orderly.Primary Responsibilities and RequirementsEssential Functions:Get along with others and be a team playerBe genuinely committed to ensuring that the overall guest experience exceeds expectations, including greeting guests with a warm, sincere smile and anticipating their needsUse tact and good judgment when dealing with guest challenges, responding to guest needs with patience and courtesyFollow all steps of serviceAssist with clearing, cleaning and resetting tables, check and maintain restroomsComply with all safety and sanitation (including handwashing) guidelines and procedures Be proficient in the use and operation of all necessary tools and equipment, including the reservation, telephone, paging and voicemail systems, and phone etiquette and message guidelinesFollow all rules, policies, procedures and conditions of employment, including those outlined in the Employee HandbookOther duties will be assigned as neededQualifications and Skills:6 months restaurant or customer service experience preferredAbility to work collaboratively in a fast-paced work environmentAbility to create memorable guest connectionAbility to communicate clearly and professionally with fellow team members and management to provide exceptional guest serviceAbility to work a variable schedule, including nights and weekendsGood judgment skills and adaptive attitudeMust be upbeat, outgoing and positiveMust be able to assist guests and possess great guest relations skillsAbility to work positively in a fast-paced environmentAbility to stand/walk and stay focused and alert for extended periods of time Excellent verbal communication and interpersonal skillsAbility to work effectively within a teamAbility to effectively communicate on the telephone Ability to lift up to 35 lbsSkilled in cultivating and maintaining guest relationshipsAbility to maintain a warm, hospitable demeanor in a busy environmentMust Be:Outstanding interpersonal skillsOutgoing and full of energyPolished go-getterPolite & patientExcellent communication skillsSatisfaction focusedSupervisory Responsibilities: N/AWork Environment/ Physical Demand:Must be able to stand for full shiftMust be able to lift at least 50 poundsMust have good hearing for accurate communication with guests.Must be able to use hands and fingers to handle and feel objects, tools controls and typeMust be able to work in areas of loud noisesRequired to frequently reach, bend, stoop, and carryMust be able to work in both warm and cool environments; indoors and outdoorsMust be able to tolerate potential exposure to allergens: peanut products, egg, dairy, gluten, soy, seafood and shellfishLong periods of standing and walking to different parts of the restaurant at different levelsFast paced hands on positionDining facilities are both outside and insideLighting is maintained at a low levelThe physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functionsThis is not necessarily an all-inclusive list of job-related responsibilities, duties, skills, efforts, requirements or working conditions. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.Bottleneck Management provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.An equal opportunity employerBrand: Old Town Pour HouseAddress: 212 Ellington Blvd Gaithersburg, MD - 20878Property Description: Old Town Pour House GaithersburgProperty Number: 008