Senior ServiceNow Developer (Hybrid Remote)

T. Rowe Price
Owings Mills, MD
Oct 02, 2021
Oct 18, 2021
Full Time
A career at T. Rowe Price says you want to contribute and make a difference at a leading global investment management firm where success results from the dedication our associates have in building success for our clients. We are a growing organization of associates from diverse backgrounds, experiences, and perspectives.We take a long-term view on associates and their careers. Our associates do phenomenal work with purpose, and as a result, we provide growth opportunities through in-person and online training, management development programs, and career development on the job.If you are seeking a meaningful work experience along with a workplace culture that thrives on teamwork, we invite you to explore the opportunity to join us.Overview:The Senior Infrastructure Operations Analyst develops, documents, and delivers functionality within the ServiceNow platform, other integrated platforms, and supports existing applications to ensure project requirements and business needs are met.Responsibilities:Writes moderately complex code, based on their translations of functional requirements and unit tests code to ensure proper functionality for business use.Assists in the support of the system. Taking responsibility for on-call issues, acts as first point of contact for any job failure; review problem(s), identify issue(s) and work to resolve it; if cannot independently resolve it, escalates and works with escalated resource to solve the problem. Monitors the system and communicates with other areas regarding problems to ensure the system is functioning.Collaborates within team to discuss issues and resolutions; provides status updates so others are informed of any implications that might affect them (eg, trading implications).Assists in the estimation of the size of the effort required to complete the project based upon analysis of requirements of modules assigned to them; estimates costs and time allotment needed for a project.Stays informed of recent programming/technology topics to keep up to date and ensure their ability to work on a variety of projects using the latest languages/applications; receives cross training to support ServiceNow applications.Provides 24-hour on-call support as needed by remotely accessing our systems and effectively troubleshooting until issues are resolved (8 weeks off, 2 weeks on-call)Technical Challenges - Tasked with developing modules of an application of low to moderate complexity that will perform, within a system, to meet business requirements in light of constraints with development languages, platforms, and standards. Responsible for exploring and sharing alternative solutions, refers to Senior Infrastructure Operations Analyst for system integration issues. Refers to Project Leader for decision making.Deadlines - Deadlines have been established to protect the business from financial exposure. This role often faces pressure situations while resolving production issues. Responsible for handling these situations with a sense of urgency.Scope of Knowledge - Must keep current with new programming developments, learning curves for understanding new language/applications. Held accountable for self-development, may be assigned a mentor.Requirements:3+ years of relevant experienceExperience as a ServiceNow Administrator/DeveloperSolid understanding of JavaScriptFamiliarity with Relational Database Concepts and DesignAdaptable and able to learn quicklyAbility to translate functional business requirements into low to moderately complex technical solutionsSolid analytical, troubleshooting, and problem-solving skillsAbility to work both independently and in a team environmentSolid verbal, written, and interpersonal communication skillsMust be able to prioritize and execute tasks in a high-pressure environmentPreferred knowledge and skills:Application support work experience preferredSolid understanding of modern JavaScript and UI framework/libraries (React, Angular, Jelly, HTML/CSS)Experience integrating ServiceNow with other systems using web services (REST/SOAP) and related technologies (JSON, XML)Experience c reating and maintaining unit/integration/end to end tests in ServiceNow's Automated Test FrameworkExperience with scripting languages such as PowerShell, Perl, and/or Unix shellUnderstanding of ITIL framework, ITSM, ITAM, CMDB, Asset ManagementSome experience applying technical standards and change control policies and procedures preferredExperience working in an Agile/Scrum environmentJob Family: Infrastructure OperationsTrack: Knowledge Management (KM)Level: 3T. Rowe Price is committed to providing our associates with a comprehensive total rewards benefit program, including wellness, retirement and quality-of-life benefits.Please view What We Offer to see what's available to you.T. Rowe Price is an equal opportunity employer and values diversity of thought, gender, and race. We believe our continued success depends upon the equal treatment of all associates and applicants for employment without discrimination on the basis of race, religion, creed, colour, national origin, sex, gender, age, mental or physical disability, marital status, sexual orientation, gender identity or expression, citizenship status, military or veteran status, pregnancy, or any other classification protected by country, federal, state, or local law.

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