Customer Service RepresentativeRequisition #: 279765Location: Johns Hopkins Hospital, Baltimore, MD 21201Category: Support Services (Services/Trades)Work Shift: Rotating ShiftWork Week: Full TimeWeekend Work Required: YesDate Posted: Oct. 12, 2021Position Summary:Reports to a Patient Transport department manager or supervisor. Receives telephone requests from patient care units to transport patients within the Hospital. Coordinates the movement of patients to ensure timely and efficient service by Transport Associates (TA's). Ensures that accurate, up-to-date patient information is transmitted to TA's regarding patient transports. Monitors the patient tracking system to alleviate potential problems. Must provide thorough and timely follow up via phone calls, written communication, fax, or e-mail to provide follow through on patient transports. Channels customer complaints and irregularities to supervisors and managers as appropriate.Work Experience:Must possess strong verbal and written communications skills and the ability to interface with customers in a stressful environment without compromising the tenets of good customer relations practices. Ability to resolve issues with tact and diplomacy. Basic knowledge of Word, WordPerfect, Excel and Groupwise. Approximately 80% of the day is spent on the telephone.Shift:Full-Time, 40 hours/weekShift: Rotating ShiftWork Hours: Variable - Variable'Weekend Work RequiredJohns Hopkins Health System and its affiliates are an Equal Opportunity / Affirmative Action employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, mental or physical disability, genetic information, veteran status, or any other status protected by federal, state, or local law.Johns Hopkins Health System and its affiliates are drug-free workplace employers.We are committed to providing a healthy and safe environment for our patients, visitors and staff members. The Johns Hopkins Hospital has a tobacco-free at work policy. Employees must refrain from using any tobacco products during their work shifts "A cents € including while at lunch or on breaks, and whether they are on or off campus.