Role: Member Services Representative (Healthcare) Location: REMOTE / Owing Mills, MD This position is 100% remote for the foreseeable future. Once deemed safe to be onsite, this individual must reside in a commutable distance to Owing Mills, MD Contract-to-Hire : 4 months Training Information Training will be virtual and remote. There is an overview of the company, an overview of the system and how to navigate, and education on claims and company benefit offerings. The training is three (3) weeks in length. By the fourth week, the CSA will take member services calls - which are the most basic calls. Overview The Member Services Team is receiving an influx of member and provider calls. Considering this, this department is looking to add Member Services Representatives to the existing team to help with the overall volume, which will improve overall performance and internal metrics. The Member Services Representatives can expect to handle 45-50 inbound calls per day from members of the organization, as well as providers. The topics of discussion on the calls from members will range from educating on company benefits, helping schedule appointments, assisting with specialty provider information, and coordination of insurance cards being sent. The topic of discussion on calls from providers will primarily focus on basic claims information. The Member Services Representatives will be responsible for navigating through various software and portals while speaking on the phone. Job Requirements: Required Skills & Experience 1+ year of multi-line, inbound call center experience. Experience navigating computers and different software simultaneously. Experience in Microsoft Office - namely Word and Excel. Possess excellent written and verbal communication skills. Possess excellent active listening skills. Possess a compassionate and empathetic nature when speaking with members. Possess strong attention to detail and documentation skills. Preferred Skills & Experience Experience working in the medical field - front desk at a Doctor's Office, Receptionist at a Hospital, customer service representative for a healthcare/insurance company, etc. Medicare knowledge. Experience with group health, medical, dental, or vision claims. Knowledge of Protected Health Information (PHI). Release Notes: SHL Testing is required with a 70% threshold A Reliable internet connection with the ability to plug equipment into a router is necessary; required bandwidth is pending on CareFirst's end. nTech is an equal opportunity employer. All offers of employment are contingent upon pre-employment background and drug screenings. Only applicants meeting the above client requirements may be contacted by a Recruiter.