Manager, Mortgage Servicing

NIH Federal Credit Union
Rockville, MD
Oct 15, 2021
Oct 17, 2021
Full Time
Description: This position will be working out of our Rockville HQ office but will have the flexibility of working remotely and in the office each week. We are looking for more than just an employee, we are looking for a true team member dedicated to enhancing the member experience! Come join the credit union movement and Discover Banking With Heart at NIHFCU! At NIHFCU, one of our core values is investing in our employees, which is why we offer perks like these: Benefit Package for all Full time employees includes health, dental, vision, Life insurance benefits 401(K) and profit sharing Tuition Reimbursement Career Advancement and development Credit Union Membership with discounted services and products GENERAL SUMMARY - This position will have the flexibility of working remotely and onsite. The Mortgage Servicing Manager will be responsible for the successful management, operations and regulatory compliance of the FHLMC, FNMA and NIHFCU Mortgage Servicing Portfolio of first mortgage, and home equity loans. Manage and direct all Mortgage Servicing and Secondary Market functions, in accordance with the Investors' guidelines, CFPB/RESPA compliance requirements, as well as NIHFCU's policies and procedures. MAJOR DUTIES AND RESPONSIBILITIES * Responsible for the compliance, accuracy and efficiency of all mortgage loan servicing functions from new loans set up, to payments processing, escrows administration, investor reporting, remittance and reconciliations, ARM adjustments, PMI cancellations, statements, payoffs, lien releases, and all servicing reporting activities. * The Servicing Manager is responsible for adhering to Freddie Mac's and Fannie Mae's requirements for reporting, remittances and account reconciliations. * Supervise all Secondary Market functions, including the pricing and locking of loans, committing loans to Investors, loan deliveries and certifications, reconciling purchase advises, loan purchases and transfer of servicing rights. * Develop new and maintain existing department operating procedures to ensure operational efficiencies and internal controls, and investor and regulatory compliance. * Maintain a thorough knowledge of FHLMC's and FNMA's servicing requirements, and regulations and compliance related to mortgage and home equity servicing. * Ensure changes to laws, regulations and rules are communicated to all affected mortgage personnel. * Mortgage Servicing manager implements department and individual goals, and set expectations to ensure consistent achievement of productivity, efficiency and quality work product. * Provide coaching, leadership and support to the Mortgage Servicing Team. Prepare and conduct performance appraisals, train and develop employees. * Ensure timely and satisfactory resolution of all member requests, concerns and complaints. * Recommend ways to streamline processes and improve member service. * Responsible for the administration of the mortgage servicing systems and the secure, effective and efficient functioning. * Initiate and oversee the preparation of servicing specific reports to aid in more efficient use of time and resources. * Ensure the maximum efficiency and member service by use of technology, service delivery, and communications channels. * Oversee the annual IRS project for 1098 and 1099-INT statements. * Develop and maintain the department's member correspondence, letters, templates and forms. * Work with Loss Mitigation on mortgage loan workouts and modifications, as it relates to the servicing of loans in default. . Requirements: QUALIFICATIONS * At least three (3) years of experience in managing mortgage servicing operation to include FHLMC and FNMA servicing portfolio. * Thorough knowledge of secondary market functions. * Strong knowledge of CFPB, RESPA, FHLMC and FNMA mortgage servicing regulations and guidelines. * Experience with FICS Mortgage Servicer is preferred. * Strong technical skills. * Superior leadership skills and abilities to manage, motivate, lead, coach and administer a department personnel. * Ability to multi-task and to function efficiently in a high volume, fast paced deadline oriented environment. * Experience with the interpretation, application and implementation of mortgage servicing laws, rules and regulations. * Excellent written and oral communication skills in addition to interpersonal skills. NIHFCU is an Equal Opportunity Employer and does not discriminate against employees or applicants basedon race, color, religion, sex/gender, national origin, disability, age, or any other category protected by law . PM18 PI149426810

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