POSITION SUMMARY : Customer Service Representative is responsible for acting as a liaison between Customers and the Company. Efficiently and accurately processing of all customer order types, account inquiries, billing, cancelations, and other queries. RESPONSIBILITIES: Professionally handle incoming requests from customers and ensure that issues are resolved both promptly and thoroughly. Thoroughly and efficiently gather customer information, fulfill customer needs, and educate the internal and external customer. Provide quality service and support in a variety of areas including, but not limited to billing, order placement, tracking, shortages, damaged goods, complaint handling, and returns Inform customer of sales promotions Educate customer of online ordering capabilities and benefits of site Handles issues in the best interest of both the customer and the company, with good decision making skills. Identify opportunities for improvement within the department and/or organization Back up for Customer Service Support ESSENTIAL FUNCTIONS Ensures customer inquiries are handled in a professional and expeditious manner Ability to work under pressure, handling multiple tasks. Flexibility and exceptional customer service skills required Perform verbal communications to clients and company personnel PERFORMANCE CRITERIA: Sense of integrity and commitment to customer satisfaction Passion for excellence with respect to treating and caring for internal and external customers Ability to resolve complaints by communicating with other departments or lines of business Ability to organize and manage multiple priorities Strong decision making and abilities Possess a strong work ethic and team player mentality QUALIFICATIONS/EDUCATION: Minimum of 1-2 years relevant customer service experience Excellent customer service and interpersonal skills. Detail oriented and good communication/listening skills Basic knowledge of Microsoft Office High School diploma or equivalent Excellent telephone personality skills Effective oral and written communication skills. Occasional overtime when needed Must be able to lift up to 15 pounds OPENWAR FIXFEEDS OPENSEPH SAJ Integrity CB1 OPBALTIMORE