Service Account Management Consultant - US remote

Dell Technologies
Mclean, VA
Oct 09, 2021
Oct 17, 2021
Full Time
Service Account Management ConsultantDell Technologies provides the technology that transforms the way we all work and live. But we are more than a technology company "A cents € we are a people company. We inspire, challenge and respect every one of our over 100,000 employees. We also provide them with unparalleled growth and development opportunities. We can't wait for you to discover this for yourself as a Federal Service Account Manager (SAM) on our Dell Federal Customer Success team.Join us as a Service Account Management Consultant on our Product Services team in United States (remote) to do the best work of your career and make a profound social impact.What you'll achieveAs a SAM, you are passionate about helping your customers achieve transformational business outcomes, and this mindset drives each customer interaction you have. You develop relationships with customers to become a trusted advisor focused strategically on the total customer experience and customer satisfaction. As a SAM, you build a network within Dell Technologies which allows you to leverage the wealth of our resources to ensure incident resolution, drive proactive activities promoting system health, and deliver exceptional customer satisfaction. You utilize detailed customer reporting to proactively deliver recommendations which ensure the health of the customer environment. You collaborate cross-functionally with Dell account teams to understand the business strategy and support sales opportunities.You will:Functions as the single point-of-accountability for service activities and complete problem resolution on managed assets.Educates the customer on and enables the adoption of all Dell Technologies Services portfolio offerings and tools.Communicates relevant service updates and recommendations to both internal & external customers to ensure a level of compliance and performance.Prioritizes multiple work streams and tasks daily to align to your customer's needs; develops creative solutions to unusually complex problemsWorks with the customer to proactively identify and resolve potential issues to achieve high system availability in the customer's environment and uses data to build a compelling account plan and strategy.Provides reports to proactively inform customer and account team of overall account status, including ongoing and historical service activities, lifecycle management items, recommendations for further risk mitigation, updates on incident solution, and progress of upgrades and enhancements.Holds regular business reviews with an executive level audience and articulates a forward-thinking account plan.Perform onsite customer visits as necessaryProvides guidance to less experienced Service Account Managers as neededTake the first step towards your dream careerEvery Dell Technologies team member brings something unique to the table. Here's what we are looking for with this role:Essential RequirementsRequires 12+ years of relevant experience (customer facing, large accounts, IT industry related) with a Bachelor's Degree; 8+ years related experience with a Master's Degree; or 5+ years with a PhD.Strong communication skills (written, verbal and listening)Complex problem-solving skillsAbility to work effectively with senior managementAbility to influence others to achieve resultsPossesses operational command of the businessPossesses strong product/technology/industry knowledgeDesirable RequirementsBachelor's degreeRelevant product certificationITIL FoundationHere's our story; now tell us yoursDell Technologies helps organizations and individuals build a brighter digital tomorrow. Our company is made up of more than 150,000 people, located in over 180 locations around the world. We're proud to be a diverse and inclusive team and have an endless passion for our mission to drive human progress.What's most important to us is that you are respected, feel like you can be yourself and have the opportunity to do the best work of your life - while still having a life. We offer excellent benefits, bonus programs, flexible work arrangements, a variety of career development opportunities, employee resource groups, and much more.We started with computers, but we didn't stop there. We are helping customers move into the future with multi-cloud, AI and machine learning through the most innovative technology and services portfolio for the data era. Join us and become a part of what's next in technology, starting today.You can also learn more about us by reading our latest Diversity and Inclusion Report and our plan to make the world a better place by 2030 here.Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Dell encourages applicants of all ages. Read the full Equal Employment Opportunity Policy here.

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