Remote Loan Processor | Former Paralegals / Project Coordinators Wante

Silver Spring, MD
Oct 15, 2021
Oct 17, 2021
Full Time
Job Description WHO WE'RE SEARCHING FOR As our business continues to grow, we're in search of people who have a passion for excellence in every aspect of their day - from work to family. We provide the opportunity to work 100% remotely from home along with a proven method to retain high customer satisfaction. We're searching for someone who will use their drive to evaluate, advise and assist our clients through their mortgage experience in the DMV area. The successful candidate will have the uncanny ability to build rapport with clients through written communication primarily and sometimes verbal to guide the client through conditions and eventually across the finish line to settlement. The candidate will be a liaison between the mortgage loan originator, client and investor teams as well as a concierge to the client's mortgage experience. We're excited to build a team of colleagues that's eager to change the image of the industry one client at a time. If you're tired of being part of a company that's only about the loan, the bottom line, the BPS margin - and you've been searching for an organization that's about being employee-first then you've come to the right place. We believe in the concept that when we invest fully into our colleagues with positive energy, knowledge and training - this will directly overflow and be felt by our clients. That's why at 1RATE we live by the motto that we are "client-first by being employee-first." Come join us and let's build something great. WHAT WE OFFER Competitive compensation package which includes a base salary plus per file bonus ($85,000 - $110,000 annually) Paid vacations, paid sick days and paid holidays 2 weeks paid hands-on training on our proven methodology to retain our high customer satisfaction Opportunity to work 100% remotely from home Home office setup Computer with the latest 8-core processing chip 34" Ultrawide Monitor that's excellent for multitasking State of the art noise cancelling headset Swag DO YOU FIT? (FKA QUALIFICATIONS) The successful candidate must have the following: Reside in Maryland, Virginia or Washington DC 3 years minimum mortgage processing experience, specifically processing for a mortgage broker with experience with the following investors Quicken/Rocket Mortgage (Required) United Wholesale Mortgage (Required) Caliber Home Loans Stearns Lending HomePoint PennyMac Excellent written and verbal communication skills - a test will be provided Highly responsive to client needs and has a strong sense of urgency to provide amazing customer service through completing work quickly and accurately Driven to refine their skills, achieve response rate targets and obtain a high customer satisfaction Has an advisory / consulting mentality when it comes to guiding clients through the mortgage application process Desire to simplify the complexities of the mortgage process and educate our clients through the process Extremely organized and detailed with time and projects - will be managing 25-50 files at any given time Strong knowledge of Microsoft Office 365 Knowledge of "LendingPad" and a paperless environment is a plus COMPANY BACKGROUND & CULTURE At 1RATE, we are client-first by being employee-first. We never forget that we are serving individuals and families who live in our local communities. Understanding that everyone is in a unique financial situation, we make a concerted effort to help our friends, family, and community identify mortgage options that best fit their situation. Through transparency, price, technology and service, we aim to be our clients' dedicated mortgage advisor. We're driven in redefining our clients expectations of their mortgage industry experience. We believe the mortgage industry has been using an antiquated method and technology for a very long time. 1RATE was founded with the goal to disrupt the industry with technology and analytics in order to help borrowers find the 1 loan with the 1 rate that fits their needs. We are small by design, as a result, we're able to work with greater agility while remaining fully focused on what's most important - people. APPLICATION INFORMATION 1RATE offers a competitive compensation and benefits package commensurate with experience. 1RATE is an Equal Employment Opportunity/Affirmative Action Employer - Minorities/Females/Individuals with Disabilities/Protected Veterans. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status or any other characteristic protected by federal, state, or local law. Company Description Here's a revolutionary idea: what if we treated our employees with respect? What if we made sure to provide them with the necessary tools to help our clients rather than putting them in a situation where they have to make do. The core philosophy of 1Rate is to be client first by being employee first. We believe if we cultivate the passion of our employees, our clients will see the difference in working with us. It is not you vs us. We are one team, and our goal is to get you across the finish line. We believe in happy employees and embrace the family first motto. Because of the stellar trained employees, we believe we sell superior customer service and take pride in it. It just happens that we do this by lending mortgages. Through transparency, price, technology, and service, we aim to be your dedicated mortgage advisor.

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