Community Association Manager
Job Description OVERALL PURPOSE The Community Association Manager manages common property and services of condominiums, cooperatives, and planned communities through their homeowners' or community associations. The CAM works with a portfolio of HOAs and Condo Associations out of the designated Tidewater Property Management office. The CAM will manage an average portfolio of 8 to 10 properties, at minimum. ESSENTIAL FUNCTIONS Verifies delinquencies and pre-paids, monthly assessment charges, payments received, invoices paid, etc. Reviews financial statements, prepares budgets and creates monthly management reports Negotiates with contractors Maintains calendars, contact databases and appointments Resolves complaints of homeowners Communicates regularly with and takes direction from the Board of Directors Completes action items for each community in a timely manner Interacts on a daily basis with homeowners and other residents Answers telephone, screens calls or transfers callers to voice mail. Logs all calls into system Oversees the maintenance of property and facilities that the homeowners own and use jointly through the association. These also include, but are not limited to, the following services: Trash removal Maintenance of landscaping Maintenance of parking areas Snow/Ice removal Solicitation restrictions Repairs of all structures on the property (residence or common areas, equipment, etc.) Assists the Board and owners in complying with association and government rules and regulations Maintains files - electronic and paper Manages service vendors and on-site staff, if applicable Writes and prepares letters, memos, e-mails and reports Responsible for the operation of community pools, golf courses and community centers Meets with the elected Boards of Directors to discuss and resolve legal issues or disputes that may affect the owners, as well as to review any proposed changes or improvements by homeowners to their properties, to make sure that they comply with community guidelines Abides by the Management Agreement and ensures all expectations are being met for each community (ie number of meetings, inspections, charges, etc.) Attends evening and potential weekend meetings, as outlined in each community's Management Agreement Attends court as needed Handles site inspections as outlined in each community's Management Agreement Required to be on-call in accordance with the company policy and procedures All other duties as assigned MINIMUM SKILLS AND QUALIFICATIONS Excellent communications skills, both verbal and written a must Minimum 2-3 years of portfolio management experience is a plus Must be familiar with the HOA and Condo Act and/or any other State or Federal legislation Experience with vendor management and construction/maintenance issues Competence with budgeting, understanding and explaining financial statements Ambitious and self-starter mentality Proficiency in Microsoft Office applications (Word, Excel, Outlook, Publisher, PowerPoint) Strong organizational and time management skills Ability to build, foster and maintain relationships Customer service-oriented Positive attitude Reliable Transportation Ability to learn new software Valid Driver's License Preferred Certifications: CMCA(R) and AMS(R). PCAM(R) designation is a plus PHYSICAL EFFORT REQUIRED This position works under usual office conditions The CAM is required to work at a personal computer as well as be on the phone for extended periods of time Must be able to stand, sit, walk and occasionally climb for possible extended periods of time The incumbent must be able to work extended and flexible hours and weekends as needed Ability to lift up to 50 lbs. Ability to detect auditory and/or visual emergency alarms Requires travel to communities, CAI events and other various sites Being outdoors is required - susceptible to heat, cold and seasonal elements, etc.