Help Desk Specialist- TS cleared
Technology is constantly changing, and our adversaries are digitally "going dark" at a rate that is exceeding law enforcement's ability to keep pace. Those charged with protecting the United States are not always able to access the evidence needed to prosecute crime and prevent terrorism. The Government has trusted in Peraton to provide the technical ability, tools, and resources to bring criminals to justice. In response to this challenge, we are seeking a End User Support Specialist to provide technical support to the end users of the customer system. Provide technical support to the end users of the customer system. Support may take various forms, including phone conversations, email messages, and in-person interaction. Support functions to the operations and maintenance of the System infrastructure. Provide support to end users who call into the System telephone number. This support will be focused on "first call' resolution, meaning that the End User Support Specialist shall solve the end user's issue without escalation. Create and provide training materials on the usage of the system to end users both in groups and individually. Compile monthly metrics to produce to the government. Work with the operations Engineers and Application Support Engineers to support the operation and maintenance of all components of the System's environment. Support approved modifications to the environment to meet case requirements. Required Qualifications Bachelor's degree in one of the following areas: Computer Science, Computer Engineering, Sofware Engineering, Computer and Information Security, Compuer Security and/or Network Administration from an accrediteduniversity/college. However, equivalent experience may be considered in lieu of degree. 3 years of relevant experience working in a collaborative end user support environment. Experience interacting with customers both internally and externally of your organization. Excellent oral and written communication skills. Ability to assist the infrastructure team with maintenance of the environment during peak times. A current Top Secret security clearance and the ability to obtain a polygraph. Peraton drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world's leading mission capability integrator and transformative enterprise IT provider, we deliver trusted and highly differentiated national security solutions and technologies that keep people safe and secure. Peraton serves as a valued partner to essential government agencies across the intelligence, space, cyber, defense, civilian, health, and state and local markets. Every day, our 22,000 employees do the can't be done, solving the most daunting challenges facing our customers. We are an Equal Opportunity/Affirmative Action Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by federal, state, or local law.