Operations Team Manager

Employer
cove
Location
Washington, DC
Posted
Oct 15, 2021
Closes
Oct 17, 2021
Ref
145651471
Industry
Other
Hours
Full Time
About You You are looking to build upon your past experience in operations and team management in a fast-paced, growing company focused on real estate technology and services. You understand the importance of empowering your direct reports and ensuring results through others. You have a passion for operational efficiencies and understand the importance of balancing processes with a human touch. You may have previous experience in the hospitality or office management space or you're looking to repurpose your experience and jump in with cove's unique on-site and remote services offerings. Things about you: You are a natural problem solver; staying cool under pressure and able to balance priorities to deliver results. You enjoy managing a team and bring past experience in mentoring and coaching staff with high growth potential. You understand how to develop processes and use operational tools to ensure success on the ground. You take pride in being super organized and having a system for everything. You enjoy exploring ways to be more effective and efficient with your time and resources. You understand the challenge of operating a space and have internalized the basic tenants of excellent customer service. About the role cove is both a technology and services company. We provide remote and onsite services to building owners and property management teams: delivering a unique experience for their tenants and members by operating the office environment, maintaining a snack and beverage center, and providing unique touchpoints such as weekly treats or monthly events. As the Operations Team Manager, you will oversee a team of Experience Managers each leading various onsite and remote teams across the DC, Maryland, and Virginia area as well as Denver. You will lead the team, coaching and developing each Experience Manager and helping to solve operational challenges day-to-day. You'll drive process improvements and efficiencies across all operations. You will be the link between our operations and other departments. You will also lead the department ensuring budgets are submitted on time and we maintain healthy relationships with our vendors and clients. Responsibilities: Provide leadership and management for the Operations Team including managing supporting 3-4 Experience Managers and their teams of hosts and hiring as needed based on growth. Ensure the success of our onsite and remote services: Within budget and scope, oversee the activities for our services and support Experience Managers in addressing challenges. Ensure the success and provide support to our remote services product offerings including perk packs and remote event coordination Work cross-functionally with our Director of Experience, Customer Success team, and Facilities team, collaborating and providing lines of communication between each team's needs. Handle escalated service issues and support Experience Managers in addressing challenges, particularly with our clients and end-users. Build for Growth: Create and standup processes or operational tools that will drive both effectiveness and efficiency. Work closely with the Director of Experience to improve touchpoints, events, and other flagship standards of cove's on site services. Maintain continuity with partners and vendors across our on site locations. Complete administrative tasks and oversee on site budgets . Qualifications 4+ years of experience leading operations on site (hospitality, office management, or retail experience preferred) Past experience managing a team including coaching, mentoring, and training direct reports. Experience developing processes and adopting new operational tools to drive efficiency. Vendor management and budget management experience preferred Results-driven: you have an ownership mindset and tackle problems head on Organized: you are detail-oriented and use systems to ensure nothing falls through the cracks Creative: you have an interest in developing unique experiences for our clients and end users Customer Service mindset and experience

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