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Customer Care Specialist

Employer
The Washington Post
Location
Washington, DC
Closing date
Jan 21, 2022

Job Details

Job Description

The Washington Post is looking to hire a tech-savvy Customer Service Specialist with a proven ability to work independently, to support the growing subscriptions business. You will focus on escalated reader issues with digital subscriptions and provide additional support for home delivery and WP operators as needed. This is an exciting opportunity working with our customers and products!

Schedule: Thursday, Friday, Monday - 9AM to 6PM, Saturday 8:00am - 2:00pm, Sunday 7:00am - 1:00pm

Responsibilities
  • Respond to reader support inquiries both in writing and over the telephone
  • Be professional, efficient, and prompt when working with customers
  • Troubleshoot product issues with readers
  • Escalate reader issues to internal teams as necessary, working to identify new system issues and potential product improvements
  • Provide reporting for customer issue resolutions


Qualifications
  • 1-3 years customer service experience; technology industry experience a plus.
  • Excellent verbal and written communication skills, including ability to present information to all levels of the organization
  • Self-starter with a high degree of initiative, follow through and ability to work independently
  • Proficiency working with MS Office applications; ability to learn how to use various software applications;
  • Well organized professional with service orientation and ability to work as part of a team;
  • Strong administrative skills, outstanding interpersonal skills including written grammar
  • Ability to handle multiple job demands, as well as the ability to prioritize work from various sources;
  • Ability to work with a diverse customer and employee population, including all levels of management and staff;
  • Ability to maintain confidentiality of sensitive business and personnel matters;
  • Ability to work well under pressure and in an ever-changing, flexible environment;
  • Excellent performance and attendance record.
  • Passion for consumer electronics, strong proficiency with personal devices such as smartphones.


The Post strives to provide its readers with high-quality, trustworthy news and information while constantly innovating. That mission is best served by a diverse, multi-generational workforce with varied life experiences and perspectives. All cultures and backgrounds are welcomed.

The innovation doesn't end in the Newsroom - dozens of teams power The Washington Post. We are now hiring the next innovator - how will you Impact Tomorrow?

#washpostlife

Company

Thank you for your interest in a career with The Washington Post. We invite you to review all of our open positions to find the one that's right for you. We look forward to receiving your resume!


Since it first began publication more than 130 years ago, The Washington Post has grown into one of the most storied and respected news organizations in the world. A subsidiary of The Washington Post Company, today's Post is the indispensable guide to Washington. In print, we enjoy the highest penetration of any major metropolitan newspaper in the United States. On the web, we have the third largest news website with 17 million unique visitors each month, and have recently launched a celebrated news app for the iPad. We serve Washington in all media, on any platform, including paid products, events, and tailored content.

More broadly, The Washington Post Company delivers quality products to today's students, readers and viewers. What unites our company is the immediacy of our products and services, created by teachers and tutors at Kaplan; reporters and editors at our media properties; and associates at Cable ONE.
Washington Post Media views its employees as its most valuable asset and provides a comprehensive benefits package to promote healthy and balanced lives at work and at home. We offer competitive salaries, opportunities for training and career advancement and an outstanding, progressive benefits package including:
Health and dental benefits
Flexible healthcare and dependent care spending accounts
401(k) and company-funded cash balance plan
Life and disability insurance
Tuition reimbursement
Adoption assistance
Domestic partner benefits
Employee assistance program
Employee referral program
 

Company info
Website
Location
1301 K Street, N.W.
Washington
DC
20036
US

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