Senior Manager, Product Operations & Delivery

Employer
Capital One
Location
McLean, Virginia
Posted
Oct 15, 2021
Closes
Oct 27, 2021
Ref
R122950
Function
Finance
Hours
Full Time
Center 2 (19050), United States of America, McLean, Virginia

Senior Manager, Product Operations & Delivery

On Demand Finance Transformation - Product Operations, Product Ecosystem - Senior Manager

Job Description

As a member of the Product Operations & Delivery team at Capital One, you can achieve results you never thought possible by leading critical and strategic business transformations. In this exciting role, you will work closely with key stakeholders across the Finance organization: business, tech, design and product teams, to deliver results that will have a direct impact on the bottom line of the company and align with leadership's biggest priorities. Furthermore, your role within the On Demand Finance Transformation (ODFT) organization will put you in the driver's seat to enable our talented development teams to deliver capabilities, products, and solutions which will improve the way our Finance associates perform their work.

The Product Operations and Delivery team are best-in-class leaders in operationalizing and implementing complex, large-scale business strategies and solutions. Over the past three years, we have earned a reputation for the meticulous delivery of efficient, well-managed, and integrated solutions and processes to meet the needs of both Finance and broader Capital One. Our team's diverse backgrounds and experience result in better-integrated, de-risked, cross-functional problem solving and proven change management practices across Product, Finance & the Enterprise. You will work with smart, talented people who will challenge you to excel. You will be rewarded for your passion and your achievements.

General Responsibilities:

  • Oversee creation, implementation, and execution of operational processes that drive the Product, Tech, and Design's interactional & operating model
  • Partners with Head of Product and Product Leads to connect the dots across the Product Ecosystem and Product Strategy, to ensure appropriate resources and attention is focused on the highest leverage, most critical areas of work
  • Leverages data to drive decision making, and is savvy with synthesizing data and using tools to create necessary reports for the Product organization
  • Plan, design, manage, and execute product roadmaps to ensure delivery. This activity includes management through feasibility, design, planning, and implementation.
  • Leverage problem solving skills to ensure the health, operations, and metrics of overall product ecosystem and delivery of intent
  • Assist teams in developing objectives and corresponding key results to tie back to value-delivered
  • Partner with with Product, Tech, and Design partners and customers to provide strategic and tactical thought partnership to effectively drive solutions and implementations
  • Forge relationships with key stakeholders to ensure accountability for and delivery of commitments.
  • Exhibit a proven track record of implementing programs and streamlining processes, bringing the ability to quickly put structure in place to manage work, prioritization, and dual track agile needs
  • Demonstrate outstanding communication and partnership skills which are essential for interacting and communicating with Product, Tech, and Design partners, as well as key customers across all levels to manage, inform, and influence outcomes.
  • Demonstrate confidence in presenting to an executive audience.
  • Display ability to roll up messaging to an appropriate level for an executive audience. Produce professional, thoughtful presentation materials to drive home the big picture for our leadership team to make well informed decisions.
  • Demonstrate organizational agility to adapt to changing demands.
  • Ability to understand large, complex financial concepts (such as Capital Markets, Forecasting, etc.) and the associated data and technology implications
  • Display exceptional consulting and collaboration skills with a variety of stakeholders across all levels.
  • Show a willingness to learn and an intellectual curiosity to better understand Capital One's business processes to identify areas for improvement.


Basic Qualifications:
  • Bachelor's Degree or Military experience
  • At least 10 years of experience with Product and/or implementing large scale programs


Preferred Qualifications:
  • Master's Degree in Business Administration (MBA) or Master's Degree
  • At least 10 years of experience implementing large scale technology transformation projects
  • Product, Lean, Agile or Six Sigma certification
  • Strong understanding of financial, banking, data, and technology concepts
  • Strong communication and collaboration skills
  • Strong problem solving and influencing skills
  • Basic understanding of Product Management key principles, artifacts, and best practices
  • Work experience achieving results, with a focus on outcomes
  • People leadership experience


At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

No agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

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