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Principal Operations Associate

Employer
Capital One
Location
Richmond, Virginia
Closing date
Nov 14, 2021

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Job Details

West Creek 5 (12075), United States of America, Richmond, Virginia

Principal Operations Associate

Are you looking for a challenging role that includes the convenience of working virtually at home? Then a Capital One Commercial Ops role may be the role for you! You must be within 100 miles driving distance from our Capital One hub in Richmond, VA.

As a Principle Associate of Process Management, you will own the end-to-end payment experience for a high value retail partnership, flawlessly executing process improvements and new initiatives that improve business efficiency and customer experience. You will develop and enhance well-managed processes while collaborating with key stakeholders to drive results that have a direct impact on the company's bottom line and customer experience. You will monitor data trends to ensure the desired outcomes are achieved and install reassess key performance indicators as necessary to drive improved process performance over time.

We are seeking a dedicated, disciplined, process professional who thrives in a team environment and is passionate about process improvement. This individual will have demonstrated the ability to improve company processes in the past, resulting in saving time and resources for the company. This individual must be able to effectively communicate and influence internal and external partners. Strong analytical skills, attention to detail, and the ability to adapt to a dynamic and agile environment are essential to succeeding in this role. This individual must display strong leadership aptitude and the ability to drive and motivate peers, functional partners and suppliers to deliver flawless execution of our customer promise.

General Responsibilities:
  • Own end-to-end payment experience for customers within portfolio
  • Act as liaison between the bank and retail partner while handling any escalated issues in a timely manner
  • Effectively manage existing processes and continually improve, streamline and simplify
  • Create and validate new business processes
  • Ensure process documentation is kept accurate and up-to-date
  • Manage mail remittance vendor relationship and ensure adherence to contractual obligations
  • Proactively mitigate risk and quickly escalate and socialize issues with impacted business partners
  • Track monthly and annual budget vs actual costs within process area
  • Analyze metrics used to measure efficiency and effectiveness
  • Analyze trends in data, identifying nuances and potential issues and driving path to resolution
  • Act deliberately and with desired customer outcomes being of utmost priority
  • Provide subject matter expertise on processes in support of projects and change initiatives
  • Ensure customer payments are processed timely and accurately in accordance with Reg Z, which will occasionally mean supporting the process outside of normal business hours as processing issues arise


Work at Home Technology Requirements:
  • A secure home office environment that is free from background noise and distractions
  • A reliable private internet connection that is not supplied by use cellular data (hot spot)
    • Cable or fiber connections are preferred
    • Internet service download speeds must be at least 5 mbps, with 10+ mbps preferred - check your download speed using a speed test. A sample one can be found here . To test your home internet from your personal computer at home, type www.speedtest.net into the web browser of your personal computer.
    • Sustained ability to maintain latency less than 250 ms in voice calls is required
  • Hard wired connectivity is preferred, any use of wireless connectivity must be Private (non-public) and password protected through WPA2-PSK (AES) encryption. If you have any questions about your encryption, please consult with your internet provider
    • A private network is password protected where you have ownership or line of sight to every device on the network
  • Capital One reserves the right to request proof of internet provider, speed and service package from the associate
  • Requirements are subject to change, as new systems and technology is delivered. Capital One reserves the right to modify internet service requirements with sixty (60) days notice.


Candidates must live within 100 miles driving distance of one of the hub locations based in Richmond, VA.

Basic Qualifications:
  • At least 2 years of experience in Process or Project management
  • At least 1 year of experience with Microsoft Office or Google Suite


Preferred Qualifications:
  • Bachelor's Degree or military experience
  • Business Process Manager (BPM) Certification
  • At least 2 years of experience in Business Management
  • At least 2 years of experience in Relationship Management


At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

No agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

Company

We Don’t Only Think Big Things—At Capital One, We Do Big Things.

You’re dedicated to your career. You deserve professional satisfaction and personal fulfillment. You belong at Capital One.

Here, every day brings another chance to do impactful work that matters: helping millions of customers confidently manage their money, building stronger communities and delivering truly disruptive tech. You’ll give your all alongside some of the brightest, most resilient people in the industry—and in return, you’ll enjoy the growth opportunities, support, flexibility and benefits you need for an exhilarating life both on and off the job.

Be inspired. Be yourself. That’s #LifeAtCapitalOne.

Creating a Culture of Belonging

At Capital One, we value diversity, inclusion and belonging at our core. We’re building a place of belonging—where everyone can feel seen, heard, valued and free to be their authentic selves. We want to be a place of opportunity—where associates from all backgrounds innovate for our customers and communities, and build meaningful, fulfilling careers.

We endeavor to be a welcoming and inspiring place for all. We seek and embrace diversity. And we’re committed to having a diverse and inclusive workforce, focused on increasing the representation of underrepresented groups, strengthening our culture of inclusion and belonging and harnessing our scale to invest in our communities.

We’re focused on three core principles to advance diversity, inclusion and belonging across Capital One:

Create a culture of belonging where everyone can thrive and innovate

Attract and develop talent from all backgrounds and experiences

Ensure our systems and programs promote fairness and equity

Get a career with more at Capital One.  Discover it for yourself today.

Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, sexual orientation, gender identity, protected veteran status, disability or other protected status.

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