Regional Human Resources Advisory Officer
Job Description (Roles and Responsibilities)The British Embassy is looking for a Regional Human Resources Officer for our Americas Regional Human Resources Team located in our Washington, DC office.The role of the Regional HR Team is to provide key HR Services including recruitment, pay and reward, talent and performance management and general HR support to management and employees across the Americas region (North America, South America, the Caribbean, and Overseas Territories). The HR Regional Team forms an integral part of the global HR infrastructure to staff working in the overseas network for the UK Foreign Commonwealth, & Development Office and will lead on all region-specific HR issues in collaboration with the London based HR Directorate.The Regional Human Resources Advisory Officer works as part of the Regional HR Hub overseeing the Americas Region. The role works under the supervision and guidance of the Regional Human Resources Advisory Manager. This position requires an extremely detail oriented, customer-focused professional, who can effectively communicate with and influence individuals at all levels of the organization.Roles and Responsibilities:Manage and organize the inquiries inbox, Respond to telephone and email HR enquiries from country based staff in the region, according to their urgency and subject matter within relevant SLA targets;Provide support and advice to local FCDO staff on policies and procedures;Proactively liaise with managers within the region taking appropriate action on a timely basis - on probation periods, contract renewals, employment confirmation or departure processes;Ensure HR advice to employees is in line with the FCO HR policies and processes, such as absence, grievance, discipline, conduct and performance. Respond to and advise on sensitive employee enquiries, ensuring proper escalation if required;Log enquires handled recording relevant data and resolution chain to ensure all services provided are properly recorded and accounted for;Work closely with Posts to complete TACOs revision, updates, and interpretation of policies;Support annual performance appraisal cycle through communications and status reports to encourage consistent process & practice across the region;Manage content of the Regional HR Hubs public platform for stakeholder;Assist Manager with analysis of regional staff survey results and provide recommendations to Post leadership;Update the HR information system to reflect changes to employee data and produce reports for management in a timely fashion;Compile HR direct metrics, analysing the enquiries received, and taking actions to support an employee self-service model;Other duties as assigned. Duties subject to change after the implementation of new HRIS spring 2022;Essential qualifications, skills and experienceA cents € cents Bachelor's Degree required; HR, psychology or a business-related subject preferred;At least 2 years of relevant work experience;Ability to handle confidential employee issues/information and interact with employees in a professional and sensitive manner at all times;Excellent oral and written communications skill;Excellent organizational and multitask skills;Outstanding interpersonal and communication skills, with the ability to work with people at all levels in a fast-paced environment.Must be able to work independently as well as part of a team;Proficient in all MS Office applications, especially Word and Excel;Desirable qualifications, skills and experienceA cents € cents HR qualification (SHRM, CIPD) would be a plus;Experience in a shared service environment is a plus;Written and spoken Portuguese and/or Spanish;Required competenciesCollaborating and Partnering, Managing a Quality Service, Delivering at Pace, Engaging InternationallyApplication deadline Application deadline - day Application deadline - month Application deadline - year24 October 2021GradeA2 (L)Type of PositionFull-time, PermanentWorking hours per week40RegionAmericas, Caribbean & Overseas TerritoriesCountry/TerritoryUnited StatesLocation (City)WashingtonType of PostBritish EmbassyNumber of vacancies1Salary CurrencyUSDSalary26.35Start Date Start Date - day Start Date - month Start Date - year13 December 2021Other benefits and conditions of employmentThe UK Government operating in the US offers a substantial benefits package including generous leave, a choice of medical insurance, 401(k) matching up to 7%, extensive learning opportunities and a great work/life balance.Staff recruited locally are subject to terms and conditions of service in accordance with US, state, and/or local employment law.Individuals who are not a US taxpaying citizen will be paid a net salary based on a simulated US tax status.Additional informationInternal candidates must inform their supervisor before they apply to a different position.Only successful candidates will be contacted. Please no phone calls. Due to the high volume of resumes we receive, we cannot guarantee consideration of your application if the submission instructions are not properly followed.The British Embassy is committed to a policy of equal opportunities and to creating a diverse working environment, free from discrimination, where everyone is included and treated fairly, based on merit alone. We are an equal opportunity employer, making all employment decisions without regard to race, gender, religion, national origin, citizenship, disability, age, sexual orientation, political affiliation or any other criterion protected by law.Please be aware that you will only be able to apply to vacancies for Country Based Staff roles with the British Government through this official site (operated by Oleeo). Jobs may be advertised on third party websites, however our adverts will always link back to the official site. If you complete and send an application through any other site, we will not receive it.