Remote Customer Care Representative

Employer
LaSalle Network
Location
Hyattsville, MD
Posted
Oct 14, 2021
Closes
Oct 16, 2021
Ref
143292509
Function
Accountant, IT
Industry
Other
Hours
Full Time
LaSalle Network is actively seeking Remote Customer Care Representatives for one of our clients in the Landover, MD area! In this position, you will help customers with their online transactions and phone inquiries to help resolve questions they have while providing top notch customer service. If you are looking for the flexibility to work in a remote setting with a well-known company look no further! Remote Customer Care Representative Responsibilities: Answer incoming calls and respond to customer emails Provide product, service, order-status, and account information to customers Process orders, resolve billing issues, exchange, or return merchandise, and adjust customer accounts accordingly Research, identify, and resolve customer complaints while maintaining detailed documentation and record keeping Identify and escalate unresolved customer issues to management for further investigation Follow up calls to customers to confirm appropriate changes were made Remote Customer Care Representative Requirements: One year of experience working with customers in a phone-based role Working knowledge of Microsoft Office, general computer skills, and basic typing skills Proven customer specialist experience: active listening, customer-focused, professional telephone manner, interact positively and effectively with customers, multi-task in a fast-paced environment Be a positive coworker: work well in a team environment, collaborate, bring a positive attitude, be reliable and dependable, willingness to support others and contribute to an overall positive culture Ability to use critical thinking skills and make decisions If you are interested in the Remote Customer Care Representative role, apply today! Thank you, Samantha Ball LaSalle Network Keywords and Related Terms: customer service , CSR , customer care , inbound calls , outbound calls LaSalle Network is an Equal Opportunity Employer, m/f/d/v. LaSalle Network is the leading provider of professional staffing and recruiting services. LaSalle has worked with more than 10,000 companies, ranging from Fortune 500s to start ups. With units specializing in administrative, marketing, sales, supply chain, call center, accounting and finance, executive search, technology, healthcare revenue cycle, and human resources, LaSalle serves companies of all sizes and across all industries.

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