Customer Solutions Rep

Advance Business Systems
Cockeysville, MD
Oct 08, 2021
Oct 16, 2021
Accountant, IT
Full Time
WHO WE AREAdvance is a business solutions provider that helps organizations in Maryland find better, more effective technology and processes to help improve their business and increase efficiencies.Family owned since 1964, our mission statement has been the guiding principle behind everything we do: "We are a people company with an intense passion for improving our customer's businesses and enhancing our team members lives"A' . Simply translated, we view our team members like family and our customer's businesses as if they were our own.We are proud of our amazing community of the best, brightest, and most passionate people who focus daily on creating unparalleled experiences and exceptional value for our customers. Our team is hardworking, highly collaborative and supportive of each other, while having fun along the way!We have both Full Time and Part Time positions available, so we hope you will take the first step toward joining the Advance team by applying for the Customer Solutions Representative position below!WHAT WE ARE LOOKING FORAdvance is seeking a Customer Solutions Representative to work out of our Cockeysville headquarters to answer incoming Customer calls and emails for Service and Supplies. The primary focus of this position is to deliver exceptional customer service and working within a Team environment. We believe that having the right caring mindset about your customers will provide you with motivation, purpose and job fulfilment that will ultimately lead to your success! Advance provides the support and training you need to personally and professionally succeed in this role.ON A TYPICAL DAY YOU WILLAnswer incoming Customer calls for Service requests and Supplies orders, verifying the Customer's information and entering the appropriate Service call or Supply order based upon priority/urgency of the situationEntering Service requests and supply orders that customers send in via email or leave on Voicemail.Closing out Service calls for Technicians or assisting them with looking up additional information.WHO YOU AREPossesses exceptional Customer Service SkillsExcellent communication skillsAbility to turn a negative into a positive oneAbility to stay focused under pressurePositive and helpful attitudeAttention to DetailTeam PlayerAN UNPARALLELED EMPLOYEE EXPERIENCE:Award-winning culture based on employee feedbackOpportunities for career advancementJob fulfilment/purposeAn organization you will be proud to representFamily-owned environmentFun, collaborative and supportive cultureEstablished reputation for exceptional customer service for over 56 yearsForward thinking company mindsetBEST IN CLASS BENEFITS:401(K) Plan with significant company matchWellness Program including FREE FX Studios fitness appComprehensive BenefitsHSA and FSA accountsExceptional PTO packagePartnership perks with the Ravens, Maryland Zoo & National AquariumVarious additional discounts & perksTeam Community Service OpportunitiesTuition reimbursementReady to start your journey with Advance? Simply click on the Apply button below. After carefullyconsidering your application, we will contact you shortly with a response.Thank you for considering a career with Advance, we look forward to hearing from you!

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