Sales Director, Government
- Employer
- eGain Corporation
- Location
- Baltimore, MD
- Closing date
- Oct 16, 2021
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We are leaders in cloud-based digital customer engagement solutions. Top-rated by Gartner and Forrester, our platform delivers unparalleled value and differentiated innovation. Designed for users and infused with AI, our rich apps are organized in three hubs: messaging hub, knowledge hub, and analytics hub. Working together, they help businesses connect, solve, and optimize customer interactions across all touch points.If your work is your play, then talk to us.Position: Federal Sales DirectorLocation: Remote, USAExperience: 6 yearsJob Description:Do you want to be a key sales leader at one of the global leaders for Customer Engagement solutions at the most exciting transformative time in the industry? Our ideal candidate will have a strong background and experience within the Contact Center and Customer Engagement industry, and knowledge of leading contact centre solutions. The candidate must be confident speaking to customer journeys with a focus on the value eGain provides for digital customer engagements.You will be responsible for leading the sales effort of cloud enterprise applications into new logo prospects, within the territory of North America, and with specific focus on federal sales. Revenue objectives will be met through implementing effective sales strategies in delivering eGain's Customer Experience suite of solutions to Enterprise companies across multiple sectors. Effective solution selling skills will be required to position the business value that these applications can deliver to operational executives and Line of Business owners. This role is the most senior individual contributor role in the sales team, is a remote role, and includes frequent national travel.Responsibilities:* Exceeding sales targets.* Drive $100k to $2m+ opportunities to closure in a highly competitive marketplace.* Execute, manage, and deliver against regional pipeline and bookings targets.* Develop contacts into leads and work through the entire sales cycle, while presenting eGain's value based on the client's needs.* Present eGain solutions and benefits to Prospects and Partners alike, driving business level outcomes to progress opportunities through the funnel.* Form strategic alliances with key stakeholders and internal teams.* This is not intended to be an exhaustive list of duties or responsibilities; at times other duties may be assigned as needed.Requirements:* 6+ years of sales experience in selling software solutions within the Fortune 500 Financial Services, Telco, Retail, Healthcare, Utilities or Federal sectors.* Strong background in federal sector sales.* Strong working knowledge/experience in voice and/or contact center solutions and technologies* Previous experience with complementary technology providers (eg, Cisco, Avaya, Genesys, NICE InContact, Amazon, 8x8, Five9, TalkDesk, Oracle, Salesforce, Twilio, etc )* Ability to travel Skills:* Proven track record exceeding sales targets/goals* Strategic thinker, but detail oriented* Exceptional communication and presentation skills* Positive attitude and excellent interpersonal skillsTo apply:Send your resume and cover letter in MS Word to achille@egain.com and include the position in the subject line of the email.
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