Job Description LevelUp Force has an immediate need for an Executive Customer Care Representative to support one of our prestigious Satellite Network provider customers in Germantown, MD with handling customer, Corporate and Agency complaints. Responsibilities: Provide an interface between the customer and the company and provide prompt and effective resolution of complaints while providing a world class customer experience. Interact with customers, Call Centers, Billing, Installation, Ordering Systems and other organizational partners. Communicate with customers by phone, email or written correspondence. Direct requests and unresolved issues to the designated source (internal organizational partners and vendors). Keep detailed records of customer interactions and transactions using Hughes ticketing system. Regularly follow up on customer interactions. Provide technical support through troubleshooting, and monitoring system maintenance verification. Monitor dialogue across designated social media channels and update content, replies and discussions in a timely manner. Create a comfortable customer-facing environment and build relationships with online customers. Basic Requirements: Associates Degree 5 years of experience in customer care/customer service 5 years of experience resolving customer escalations Preferred Qualifications: Telecommunications Call Center experience highly desired. Excellent communication, writing, documentation, and listening skills. Good problem analysis and problem solving skills. Ability to organize/manage high volumes of work and prioritize to meet deadlines. Able to works well in a collaborative and fast-paced work environment. Experience with social media monitoring tools with ability to blog and understand blogging best practices. Microsoft Office Suite experience Experience using Salesforce Company Description LevelUp Force was created to bring you best-in-breed information technology staffing experienceinformation technology staffing by IT professionals. Our founders have over forty years of combined experience in information technology and related fields. We understand the day-to-day challenges CIOs face and understand the demands you face in implementing large projects or simply running your day-to-day operations. LevelUp Force is focused on adherence to time-honored principles of building long-term relationships with our clients and stakeholders while creating a culture of innovation and service excellence. LevelUp Force is the premier, minority owned, information technology staffing partner that will work hard with you. We have the commitment to bring you the highest-quality IT team to complete your project, provide operations support or implement new goals and objectives your CIO is implementing.