TREASURER'S OFFICE, TREASURY SPECIALIST II - CUSTOMER SERVICE REPRESENTATIVE

Location
Arlington, Virginia
Salary
$43,908.80 - $67,100.80 Annually
Posted
Oct 15, 2021
Closes
Oct 29, 2021
Ref
4823-22A-TRS-HQ
Function
Customer Service
Hours
Full Time
Position Information
The Arlington County Treasurer's Office is accepting applications for a full-time Treasury Specialist II - Customer Service Representative for its Operations Division. This position will perform a variety of front-line customer service, technical, and administrative duties in support of the Division. The Treasurer's Office serves an ethnically and culturally diverse population that includes many Spanish-speaking clients for whom English is a second language.

Specific duties may include:

  • Answering customer questions and resolving issues in person, by email, or over the phone in a call center environment;
  • Testing and troubleshooting online payment issues;
  • Issuing County dog licenses and residential parking permits;
  • Assisting customers who are using the Customer Assessment and Payment Portal (CAPP) to manage their tax accounts;
  • Researching, retrieving, preparing, employing and/or verifying data;
  • Referring customers to other County and/or State agencies as needed;
  • Researching and resolving issues with taxpayer accounts;
  • Investigating and resolving returned tax bills; and
  • Performing other duties as assigned.
The ideal candidate will possess excellent oral and written communication skills, flexibility, sensitivity, and the ability to remain professional and calm in a high volume, fast-paced customer service environment. The employee in this position must be adept with technology and adaptable to using multiple complex systems. Additionally, this position requires the ability to multitask and jump between in-person counter duties and back-office desk duties as needed.

Selection Criteria
Minimum: High school diploma or the equivalent, plus two years of administrative support experience that includes working directly with the public in a retail, financial services, or similar customer service environment.

Substitution:

  • An Associate's degree (or successful completion of 60 semester hours or 90 quarter hours) in any field may be substituted for up to one year of experience.
  • A Bachelor's degree may substitute for two years of required experience.

Desirable: Preference may be given to applicants with one or more of the following:

  • Bilingual (English and Spanish);
  • Experience using a wide range of software programs, specifically Microsoft Office Suite or similar software; and/or
  • Experience working directly with the public explaining policies, regulations and/or tax regulations to customers.