Technology Trainer

Employer
AARP
Location
Baltimore, Maryland
Posted
Oct 14, 2021
Closes
Nov 13, 2021
Ref
1656
Function
Trainer
Industry
Nonprofit
Hours
Full Time
Overview

Older Adults Technology Services from AARP (OATS) advocates for technology inclusion for the 50-plus, providing digital literacy training and programming to older adults. With nearly two decades of experience and insights on how older people interact with technology as well as its flagship programs like Senior Planet, OATS uses its resources to create world-class programs that form the basis for systems change.

This part-time position is a unique opportunity for a passionate individual to work with OATS to empower older adults by helping them thrive in the digital world and harness technology to achieve their personal goals. Trainers are the face of OATS to older adults; in addition to delivering OATS curriculum and offering technology support, trainers serve as "brand ambassadors" and are responsible for communicating the OATS culture of excellence, curiosity, and attitude.

Trainers teach OATS' curriculum using books and online resources specifically designed for older adults. In person classes typically meet twice a week for ten weeks. Virtual programs are primarily one-off sessions focused around particular technology topics. Trainer schedules will vary each quarter. Trainers guide participants in sending emails, exploring their interests online, connecting with family and friends on social media, banking online, starting small businesses, and much more. Our trainers are also fundamental in creating a community of support among participants.

Responsibilities

  • This position requires solid proficiency in common software applications and devices, but more important is a dedication to teaching and the ability to effectively communicate the relevance of technology to seniors' lives. A successful candidate will possess a high degree of patience, creativity, dependability, and problem-solving ability, along with a sense of humor and a strong commitment to social change.
  • Teaching technology courses in Spanish using the OATS curriculum and approach.
  • Recruiting participants, offering personalized support to callers on the Senior Planet hotline in Spanish.
  • Making outbound calls to Senior Planet members in Spanish.
  • Representing and promoting Senior Planet culture and opportunities to course participants.
  • Coordinating with site staff, including site visits, graduations.
  • Entering data in English into Salesforce database.
  • Supervising volunteers who assist classes, as needed.

Qualifications

  • Comfortable traveling to various senior/community centers in Montgomery County when/if safe to do so (though all non-essential employees will continue to work remotely until further notice, when/if safe to do so, this position requires teaching in person).
  • Ability to communicate technical information clearly in English and Spanish.
  • Experience teaching in Spanish teenagers, adults, and/or seniors, preferable.
  • Proficiency with Windows computers, iOS, popular social media sites, and other common technologies/devices.


Compensation and Benefits

AARP offers a competitive compensation and benefits package including a 401(k); 100% company-funded pension plan; health, dental, and vision plans; life insurance; paid time off to include company and individual holidays, vacation, sick, caregiving, and parental leave; performance-based and peer-based recognition; tuition reimbursement; among others.

Equal Employment Opportunity

AARP is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. AARP does not discriminate on the basis of race, ethnicity, religion, sex, color, national origin, age, sexual orientation, gender identity or expression, mental or physical disability, genetic information, veteran status, or on any other basis prohibited by applicable law.

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