Senior Risk Associate, Underwriting & Portfolio Management Quality Assurance and Process Improvement

Capital One
Richmond, Virginia
Oct 14, 2021
Nov 13, 2021
Full Time
West Creek 5 (12075), United States of America, Richmond, Virginia

Senior Risk Associate, Underwriting & Portfolio Management Quality Assurance and Process Improvement (Commercial Bank)

Commercial Underwriting and Portfolio Management (UWPM) is at the heart of Commercial lending, analyzing client's businesses and needs to assess risk and manage the lending portfolio. The Quality Assurance and Process Improvement team develops and executes quality assurance programs for UWPM processes. The team is expanding quality assurance to cover underwriting and portfolio management credit actions in all Commercial lending segments as well as spreading activities not previously covered and other important process controls. As UWPM continues to streamline processes and increase automation, quality assurance becomes more important than ever to ensure the same high level of quality is maintained. In addition to developing QA programs, the team also uses quality assurance results to identify and recommend continuous improvement opportunities.

This role will have broad exposure to underwriters and portfolio managers and asset managers at many levels across all underwriting segments and will require developing a strong knowledge of financial spreading and underwriting practices across many different commercial lending product types. This is a great role for the associate who is always asking why we do things the way we do with a passion for finding ways to be them better.

  • Develop and modify quality assurance programs for underwriting and portfolio management process, working closely with other UWPM associates
  • Perform checks of financial spreads, credit actions, and other key process outputs to assess quality
  • Identify process improvement opportunities and trends from quality assurance results
  • Recommend concrete actions for improvement based on identified opportunities
  • Create quality assurance reports for broad audiences

Basic Qualifications:
  • Bachelor's Degree or military experience

Preferred Qualifications:
  • Credit or financial analysis experience
  • Commercial lending process experience
  • Process management, quality assurance, or process improvement experience
  • Strong oral and written communications skills

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

No agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).