A digital customer engagement services company has an open position for a Remote Ticket and Phone Customer Support. Core Responsibilities of this position include: Providing top tier service to all consumers via calls and tickets Using customer service skills to solve problems and addressing concerns efficiently and empathetically Providing e-commerce and home delivery support for customers Applicants must meet the following qualifications: Highly passionate and enthusiastic about serving customers Resilient towards multiple updates and change management Exceptional verbal and written communication skills Ability to maintain a positive and professional attitude Problem-solving skills and the ability to remain solution oriented Experience with CRM or ticketing systems