Guest Room Attendant - Live Hotel - Maryland

Live! CasinoHotel
Hanover, MD
Oct 13, 2021
Oct 15, 2021
Accountant, IT
Full Time
Function (Scope and Main Purpose of Job)Clean and supply all daily assigned rooms and report all damage, mechanical deficiencies, suspicious activities or theft in accordance with all housekeeping procedures and standards and safety and security rules and regulations to ensure guest satisfaction.Core Service StandardsCLEAN: Must make the property shine and look impeccable while maintaining a neat CLEAN and crisp personal appearance.SAFE: Must make guests feel SAFE and comfortable through creating a worry free, carefree experience.FAST: Provide FAST and efficient service with accuracy. Meet service time requirements and anticipate guest needs.FRIENDLY: Greet each guest with FRIENDLY welcomes, making eye contact and smiling. Use HEART steps to ease guest concerns. Say thank you to departing guests.FUN: Work passionately as a team to create a FUN experience both for everyone who works and plays here.Specific Responsibilities and DutiesClean guest rooms and stock with appropriate supplies in the prescribed manner while following safety and security procedures and regulations. To include but not limited to:Picking up trash.Changing linen and making the bed.Cleaning entire bathroom.Sweeping and dusting guest room.Cleaning with windows and balcony (80%)Retrieve, stock, restock, and store the housekeeping cat according to prescribed housekeeping, safety and security procedures and regulations (5%)Receive assigned section, keys, supplies, and other priorityroom requests from the Senior Housekeeper. Turn in keys and unused supplies at the end of shift (5%)Respond to guest requests and report guest issues and complaints in a hospitable manner to ensure guest satisfaction. (5%)Report any missing articles, damage or mechanical problems to the Supervisor Housekeeping and turn in articles left in room. (3%)Coordinate with Supervisor Housekeeping on work priorities and provide assistance when needed. (2%)Job Requirements (skills, knowledge, and abilities)Able to read and interpret instructions and direction for guestsAble to communicate without impediment with guests and staff in all areas relating to guest serviceMust be able to communicate in EnglishSelf-starting personality with an even dispositionAbility to communicate information and hotel services to management and guests.Prior housekeeping experience desirable.Physical RequirementsLifting up to 25lbsPushing/Pull up to 40lbsCarry up to 15lbsFrequent Bending / kneelingFrequent WalkingFrequent StandingSome SittingClimbing stepsWorking Conditions24/7 high energy casino with over 300,000 sq. ft of gaming and entertainment space and approximately 3000 employeesYou may occasionally will work in an environment where smoking has taken place.#zr