Assistant Manager, Customer Operations
About Old NavyForget what you know about old-school industry rules. When you work at Old Navy, youre choosing a different path. From day one, weve been on a mission to democratize fashion and make shopping fun again. Our teams make style accessible to everyone, creating high-quality, must-have fashion essentials for the whole family, with love, season after season.We opened our first store in 1994 in San Francisco and have been on a roll ever since. We cultivate a community of playful personalities that thrive in a fast-paced environment where our employees can be their most authentic selves. Here, were family.About the RoleIn this role, you will set the tone for the store team and help bring our brand to life for our customers and employees. Your leadership role is critical in supporting the execution of the store strategy to achieve performance goals and drive profitable sales growth through all aspects of the store, including; customer and product operations, merchandising, and talent development. Through collaboration with your leadership team, your goal is to teach others and coach behaviors to cultivate a high performing team that meets or exceeds goals.What You'll DoRecruit, hire and develop people to drive a culture of high performance and engagementAccountable for team performance through teaching, coaching and providing meaningful feedback to build capabilitiesSupport strategies and processes using a customer centric mindset to deliver results, drive store sales, and maximize efficiencies and productivityPromote community involvementAdapt team priorities to respond to customer and business partner needsProvide front line supervision to an operational, service or administrative teamWho You AreProvides clear and direct communication of expectations and gives feedback while listening to learn in order to unlock personal and business resultsProven ability to organize and utilize time management and prioritization skills to effectively manage multiple tasks in an environment with competing demandsStrength in driving metrics to deliver results that will meet or exceed business goalsAble to travel as requiredProbe beyond the stated situation, uses reporting and company tools to find identify underlying issues and considers possible alternativesGood understanding of concepts and procedures within own subject areaBenefits at Old NavyMerchandise discount for our brands: 50% off regular-priced merchandise at Old Navy, Gap, Banana Republic and Athleta, and 30% off at Outlet for all employees.One of the most competitive Paid Time Off plans in the industry.*Employees can take up to five on the clock hours each month to volunteer at a charity of their choice.*Extensive 401(k) plan with company matching for contributions up to four percent of an employees base pay.*Employee stock purchase plan.*Medical, dental, vision and life insurance.*See more of the benefits we offer.For eligible employeesGap Inc. is an equal-opportunity employer and is committed to providing a workplace free from harassment and discrimination. We are committed to recruiting, hiring, training and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status. We have received numerous awards for our long-held commitment to equality and will continue to foster a diverse and inclusive environment of belonging. This year, weve been named as one of the Best Places to Work by the Humans Rights Campaign for the fourteenth consecutive year and have been included in the 2019 Bloomberg Gender-Equality Index for the second year in a row.